Administrator

North West Borough Healthcare NHS Foundation Trust; St Helens; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mersey Care NHS Foundation Trust in St Helens is seeking a Band 3 Administrator to join the Mental Health Care Division Admin and Clerical team.

This role is 37.5 hours per week, supporting the Mental Health Admin Hub and reception, requiring typing, minutes, and strong Microsoft Office skills.

Qualifications

• Experience of working in an office environment.
• Arranging meetings and taking minutes.
• Extensive knowledge of office procedures.
• Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel.

Responsibilities

• Support Mental Health Admin Hub and reception function.
• Demonstrate excellent communication and organisational skills.
• Organise own workload and coordinate with team members.

Skills

Office procedures

Meeting coordination

Microsoft Office

Education

Typing RSAIII

ECDL

NVQ3 Business Administration

GCSE English

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Further, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Using AI to support your application

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

For tips and guidance, please refer to our applicant guidance.

Your experiences matter, let them shine.

Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

Job overview

This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Administrator.

This post will work 37.5 hours per week, supporting Mental Health Services - St Helens.

The successful post holder will support Mental Health Care Admin Hub and the reception function, within St Helens.

Main duties of the job

The post holder will have excellent communication and organisational skills.

Typing/WP or demonstrable experience is essential.

Successful applicants will be able to organise their own workload and co-ordinate activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Person specification

EXPERIENCE

Essential criteria

• Experience of working in an office environment
• Arranging meetings and taking minutes
• Extensive knowledge of office procedures
• Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel

Desirable criteria

• Audio Typing experience
• Experience of working within the NHS or related healthcare experience
• Experience of dealing with members of the public
• Awareness of Recovery Model
• Awareness of children/vulnerable adults guidelines

QUALIFICATIONS

Essential criteria

• Typing/WP RSAIII or equivalent or demonstrable experience

Desirable criteria

• ECDL
• NVQ3 Business Administration
• GCSE Grade A-C English or equivalent

SKILLS/KNOWLEDGE

Essential criteria

• Good verbal and written communication skills
• Good interpersonal and organisational skills
• Ability to work as member of a team
• Ability to develop, operate and maintain filing systems both manual and electronic
• Ability to develop effective interpersonal relationships with colleagues in the health care setting
• Ability to communicate effectively in a variety.of settings Able to deal with sensitive issues with tact and diplomacy
• Able to present factual information and refer questions to others where appropriate.
• Ability to prioritise own workload and work to defined timescales.
• Ability to work on own initiative.

PERSONAL ATTRIBUTES

Essential criteria

• Flexible working approach
• Self motivated
• Professional attitude
• Ability to adhere to strict deadlines
• Possess a caring, compassionate and empathic attitude