Business Services Co-ordinator (place based)

National Trust; Holt; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Business Services Co-Ordinator to help manage the North Norfolk Coast portfolio to a high standard. You’ll excel at organisation, enjoy working with people, and uphold high standards in service and presentation.

You’ll join the Facilities Department and may travel to other NT sites. The role involves daily operations support, budget duties, and occasional coverage of Visitor Experience and Facilities functions during peak season.

Qualifications

• Experience providing business support with facilities or office supervision
• Strong written and verbal communication skills
• Ability to work both in a team and on own initiative
• Flexible and people-focused, able to multi-task and manage priorities

Responsibilities

• Support day-to-day operations at the site and be the first point of contact in the office
• Assist in budget management, raise purchase orders, and monitor financial reports
• Support facilities with compliance and contract management
• Cover Visitor Experience and Facilities tasks during peak season as required
• Advise colleagues on best practices for business support and continuously look for process improvements

Skills

Business support

Facilities oversight

Communication skills

Teamwork

Initiative

Job description

Summary

We’re looking for a Business Services Co-Ordinator to work along one of the most beautiful stretches of coast in the country, to help manage our portfolio on the North Norfolk Coast to a high standard.

We’re looking for a Business Services Co-Ordinator to work along one of the most beautiful stretches of coast in the country, to help manage our portfolio on the North Norfolk Coast to a high standard. If you’re brilliant at organisation and creating order, and you love working with people, upholding high standards in service and presentation, then this could be the role for you.

The working pattern is likely to be Tuesday, Wednesday, Thursday & Friday (09:00 - 17:00). You may be asked to work weekends and bank holidays, to work outside sometimes, and to support and sometimes travel to other National Trust sites.

Interview date

Tuesday 13th October 2026

What It's Like To Work Here

You’ll join the the Facilities Department, which is made up of 3 staff, the Facilities Manager, a Facilities & Support Services Co-Ordinator and a Facilities Co-Ordinator. You’ll also be part of a larger friendly team all working towards the conservation of this beautiful area of North Norfolk and helping to grow support to make our places For Everyone, For Ever.

The places we care for on the North Norfolk Coast are some of the most beautiful and wildlife-rich in the country. They include Morston Quay, Horsey, Blakeney National Nature Reserve, Sheringham Park, Brancaster Beach and Brancaster Staithe Harbour. All of which are also very popular with our visitors throughout the summer.

This is an important role which will help maintain good relations with key stakeholders, members of the public and the wider team.

What You'll Be Doing

This is a busy place, there’s a lot going on and you’ll find that no two days are the same. Generally, you’ll be supporting day-to-day operations, and being the first person that people see when they come into the office.

You’ll be assisting in the management of budgets, raising purchase orders and monitoring financial reports; as well as assisting facilities with compliance and contract management.

You may also be required to cover some of the Visitor Experience and Facilities functions, particularly during peak season. Tasks may include stock replenishment in toilets, support in banking, traffic management and reactive facilities maintenance.

Your advice and experience will be sought after by others beyond the office team. You’ll be a champion of best practice when it comes to business support, and will confidently challenge the status quo when you think there’s a better way of doing something.

Who We're Looking For

We’d love to hear from you if you’re:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Blakeney Point, Frairy Farm, Holt, NR25 7NW

Documents

Business Services Co-ordinator (Place Based) - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.