Business Services Co-ordinator (office based)

National Trust; Royal Tunbridge Wells; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free entry to NT places

Season ticket loan

EV car lease scheme

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Business Services Co-ordinator to deliver high-quality support across London and the South East. The role is hybrid, based at Scotney estate with flexible working between property and home, and occasional travel across London and the South East for meetings and events.

You will manage office tasks, relationships with staff and external stakeholders, and support regional procurement while championing best practice within a friendly regional team.

Qualifications

• Experience in giving business support and facilities/office supervision.

Responsibilities

• Provide high-quality support to colleagues across London and South East.
• Manage time and work packages with minimal supervision.
• Office management, stakeholder support, archiving, records management, systems support, data handling, diary management, and regional procurement.

Job description

Summary

Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator.

Summary

Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. No Weekend or Bank Holiday working.

What it's Like To Work Here

You’ll be part of a virtual and office based team across the South East, connecting with other Business Services Coordinators within the region. Based at our regional office space on the Scotney estate you’ll have the ability to work in a hybrid way, both at property and at home. Please note that building works are planned at Scotney from late 2026 into 2027. During this time, office accommodation at Scotney will be limited and the successful candidate will be expected to work flexibly from alternative National Trust locations and from home where appropriate. As part of this regional role, occasional travel across London and the South East will be required to attend meetings, training events and team activities.

What You'll Be Doing

Our regional Business Services team are responsible for providing a high-quality support service to colleagues across London and South East. Working with minimal supervision, you’ll use your initiative to manage your own time and work packages. Your responsibilities will include a variety of tasks including office management, stakeholder support, archiving and records management, systems support, data handling, customer service, diary management and assisting with regional procurement. We’re a flexible team that support the needs of our organisation and region so it can be a very diverse role. But no matter what you’re working on, you’ll champion best practice and confidently challenge the status quo when you think there’s a better way of doing something. You’ll want to help others to the best of your ability and be comfortable working with a wide range of team members and different disciplines. You’ll use your role to build and maintain positive relationships with property staff, regional specialists and external stakeholders.

Who We’re Looking For

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Scotney Castle, Lamberhurst, Tunbridge Wells, TN3 8JN

Documents

Business Services Co-ordinator (Office Based) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, contact the people service centre.