Welcome Manager (Band 1)

National Trust; Brixham; On-site; GBP 55,000 - 67,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days plus,

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Welcome Manager to lead our welcoming team across Coleton Fishacre, Overbecks and coastal car parks in South Devon. You’ll ensure superb visitor experiences and smooth day‑to‑day operations in the welcome area and paid entry sites.

You’ll develop, mentor and inspire your team of staff and volunteers, uphold Trust policies, manage risk, money handling and emergencies, and contribute to the charitable income and reputation.

Qualifications

• Experience in visitor services, tourism or heritage
• Naturally curious about people, motivated to deliver high standards of service
• Highly organized
• Confident leader
• Adept at managing financial performance
• Adaptable and responsive under pressure

Responsibilities

• Inspire and care for your team to deliver the highest standards of service and to grow charitable income
• Lead day-to-day operations in the welcome area and manned car parks at South Milton Sands and Wembury
• Act as duty manager for Coleton Fishacre and occasionally Overbecks; safeguarding, cash and tills, fire, security and evacuation
• Be the main point of contact for staff, volunteers and visitors in emergencies or enquiries

Skills

Visitor services

Tourism

Heritage

People skills

Leadership

Job description

Summary

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager across Coleton Fishacre, Overbecks and our coastal car parks across South Devon from Kingswear to Wembury, leading our small but vital welcome team.

Salary

£27,612 per annum

Contract

Permanent

Hours / working pattern

Full-time 37.5 hours per week

What it’s like to work here

You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area at the pay for entry properties of Coleton Fishacre and Overbecks, as well as our manned car parks at South Milton Sands and Wembury.

What you’ll be doing

You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

You’ll regularly act as duty manager for Coleton Fishacre and occasionally Overbecks, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You’ll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we’re looking for

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Coleton Fishacre, Brownstone Road, Brixham, TQ6 0EQ

Documents

Welcome Manager (Band 1) - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.