Welcome Manager (Band 1) 27,612 pa
National Trust for Places of Historic Interest or Natural Beauty
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Benefits offered by this job
Job summary
National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome Manager to lead a small welcome team across Coleton Fishacre, Overbecks, and coastal car parks in South Devon from Kingswear to Wembury. The role is permanent, full-time (37.5 hours per week), with a salary of £27,612 per annum.
You’ll oversee day-to-day operations in the welcome area and manage volunteers, ensuring high standards of service and safeguarding across sites.
Qualifications
- Experience in visitor services, tourism, heritage or similar.
- Naturally curious about people, and motivated to give the highest standards of service.
- Highly organised.
- A confident leader.
- Adept at managing financial performance.
- Up for a challenge, adaptable and responsive under pressure.
Responsibilities
- Lead and manage our team of welcome and service assistants and volunteers.
- Ensure day-to-day operations run smoothly in the welcome area at Coleton Fishacre and Overbecks, and in car parks.
- Inspire and care for your team and help grow our charitable income.
- Lead from the front with good judgement, in line with National Trust guidelines, values and policies.
- Be duty manager for Coleton Fishacre and occasionally Overbecks, with safeguarding, cash and tills, fire, security and evacuation.
- Main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
Skills
Job description
We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager across Coleton Fishacre, Overbecks and our coastal car parks across South Devon from Kingswear to Wembury, leading our small but vital welcome team.
Salary: £27,612 per annum
Contract: Permanent
Hours/ working pattern: Full-time 37.5 hours per week
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day‑to‑day operations run smoothly in the all‑important welcome area at the pay for entry properties of Coleton Fishacre and Overbecks, as well as our manned car parks at South Milton Sands and Wembury.
We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager across Coleton Fishacre, Overbecks and our coastal car parks across South Devon from Kingswear to Wembury, leading our small but vital welcome team.
Salary: £27,612 per annum
Contract: Permanent
Hours/ working pattern: Full-time 37.5 hours per week
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day‑to‑day operations run smoothly in the all‑important welcome area at the pay for entry properties of Coleton Fishacre and Overbecks, as well as our manned car parks at South Milton Sands and Wembury.
You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for Coleton Fishacre and occasionally Overbecks, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
We'd love to hear from you if you’re:
- experienced in visitor services, tourism, heritage or similar situations
- naturally curious about people, and motivated to give the highest standards of service
- highly organised
- a confident leader
- adept at managing financial performance
- up for a challenge, adaptable and responsive under pressure
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Coleton Fishacre, Brownstone Road, Brixham, TQ6 0EQ
Welcome Manager (Band 1) - Career Level B.pdf
Compliance.Eligibility to Work in the UK
Closing Date: 4th October 2026
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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