Business Services Co-ordinator (place based)

National Trust; Ballynahinch; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Pension up to 10% of basic salary

Free entry to National Trust places

Season ticket loan

Flexible working

Employee assistance programme

Holiday allowance up to 32 days

Free parking at most Trust places

Job summary

National Trust is seeking a highly organised and proactive Business Services Co-ordinator to join Rowallane Garden in Ballynahinch. The role supports day-to-day operations, maintains efficient systems, and assists with travel across the County Down property group.

Part-time, 30 hours, permanent, salary £22,089 pro rata (£26,712 FTE). You will work with volunteers and staff to deliver high standards of service and presentation for visitors.

Qualifications

• Experience in providing business support with responsibility for facilities or office supervision.
• Excellent written and verbal communication.
• Ability to work as part of a team and on own initiative.
• Flexible and people-focused; able to manage priorities and workload.

Responsibilities

• Support day-to-day operations and be the first point of contact for colleagues, volunteers and external partners visiting the office.
• Maintain efficient systems and processes and advocate best practice; challenge existing ways of working when opportunities for improvement arise.
• Contribute to a welcoming, well-presented environment for visitors and staff across the property group.

Skills

Business support

Facilities supervision

Communication skills

Teamwork

Initiative

Multi-tasking

Job description

Summary

We are looking for a highly organised and proactive Business Services Co-ordinator to join our team at Rowallane Garden, part of the County Down Property Group, which includes Rowallane Garden, Castle Ward and Mount Stewart.

If you thrive on creating efficient systems and processes, have excellent attention to detail, and enjoy working collaboratively with people, this could be the perfect opportunity for you. You'll play a key role in supporting business operations while helping to maintain the high standards of service and presentation our visitors expect.

Salary: £22,089 60 pro rata (FTE £26,712 per annum)

Contract: Permanent

Hours/ working pattern: Part-time, 30 hours per week. Working pattern is flexible but hours generally worked across 4 full days though this is negotiable (i.e. 3 full & 2 half days considered).

This role includes some weekend working and Duty Management responsibilities, as well as supporting Castle Ward and travel across the property group.

Start date: Immediate start date available

What It's Like To Work Here

Nestled in the heart of County Down, Rowallane Garden is one of Northern Ireland’s most beautiful and inspiring gardens. Developed from the vision of Reverend John Moore and his nephew Hugh Armytage Moore, the garden combines formal and informal landscapes, rare and unusual plants, and stunning views across the surrounding countryside.

Today, Rowallane Garden continues to be a place where people can escape the everyday, connect with nature and create lasting memories. From vibrant seasonal displays and historic features to peaceful walks and welcoming café spaces, the garden offers something special for every visitor throughout the year.

As part of the County Down Property Group, alongside Mount Stewart and Castle Ward, you’ll join a passionate and dedicated team committed to caring for these special places and ensuring they can be enjoyed by everyone, for ever. Visitors are at the centre of everything we do, and we take pride in creating warm, welcoming experiences that inspire people to explore, learn and connect with nature, beauty and heritage.

Working here means being part of a collaborative team that values excellence, supports one another and makes a real difference every day.

What You'll Be Doing

You’ll be joining a busy, supportive and collaborative team that is passionate about delivering outstanding visitor experiences and caring for the special places entrusted to us. We enjoy a challenge, thrive in a dynamic environment, and work together to achieve shared goals, always ready to support one another when needed.

No two days are the same in our Business Services Team. As a key member of the team, you’ll play an important role in supporting day-to-day operations and will often be the first point of contact for colleagues, volunteers and external partners visiting the office. Your professional approach, knowledge and advice will be valued across the wider property team.

We’re looking for someone who is confident, proactive and solutions-focused; someone who takes pride in delivering high‑quality business support and maintaining efficient systems and processes. You'll be an advocate for best practice, continuously looking for ways to improve how we work, and comfortable challenging existing ways of working when you identify opportunities for positive change.

This is an exciting opportunity for someone who enjoys variety, takes ownership of their work, and wants to make a meaningful contribution as part of a dedicated team.

Who We're Looking For

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Rowallane, Saintfield, Ballynahinch, BT24 7LH

Requirements

Compliance. Eligibility to Work in the UK

Closing Date

4th October 2026

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.