Business Services Co-ordinator (office based)

National Trust for Places of Historic Interest or Natural Beauty; Royal Tunbridge Wells; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty in Scotney estate, Tunbridge Wells, is seeking a Business Services Co-ordinator to join the regional team. This hybrid role involves coordinating office operations across the South East, supporting colleagues, and delivering first-class administrative services with minimal supervision.

You’ll manage diaries, archiving, data handling, procurement support and stakeholder liaison while building positive relationships with property

Qualifications

• Experience delivering business support and managing facilities or office supervision.
• Strong written and verbal communication.
• Able to work both as part of a team and independently.
• Flexible and people-oriented.
• Able to multi-task and manage competing priorities.

Responsibilities

• Office management and stakeholder support.
• Archiving and records management.
• Systems support and data handling.
• Customer service and diary management.
• Assisting with regional procurement.

Skills

Business support

Facilities supervision

Communication skills

Teamwork / initiative

Multi-tasking / prioritisation

Job description

Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator.

What it's like to work here

You'll be part of a virtual and office based team across the South East, connecting with other Business Services Coordinators within the region. Based at our regional office space on the Scotney estate you'll have the ability to work in a hybrid way, both at property and at home.

Please note that building works are planned at Scotney from late 2026 into 2027. During this time, office accommodation at Scotney will be limited and the successful candidate will be expected to work flexibly from alternative National Trust locations and from home where appropriate.

As part of this regional role, occasional travel across London and the South East will be required to attend meetings, training events and team activities.

What you'll be doing

Our regional Business Services team are responsible for providing a high-quality support service to colleagues across London and South East. Working with minimal supervision, you'll use your initiative to manage your own time and work packages.

Your responsibilities will include a variety of tasks including office management, stakeholder support, archiving and records management, systems support, data handling, customer service, diary management and assisting with regional procurement.

We’re a flexible team that support the needs of our organisation and region so it can be a very diverse role. But no matter what you’re working on, you’ll champion best practice and confidently challenge the status quo when you think there’s a better way of doing something.

You’ll want to help others to the best of your ability and be comfortable working with a wide range of team members and different disciplines. You'll use your role to build and maintain positive relationships with property staff, regional specialists and external stakeholders.

Who we're looking for

We'd love to hear from you if you’re:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Scotney Castle, Lamberhurst, Tunbridge Wells, TN3 8JN

Documents

Business Services Co-ordinator (Office Based) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.