Senior Visitor Experience Officer

National Trust for Places of Historic Interest or Natural Beauty; Sheffield; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust’s Peak District team seeks a Senior Visitor Experience Officer to develop and deliver visitor-led programmes across Longshaw Estate and High Peak Estates. You will join the Visitor Experience team, coordinating events, volunteering and on-site interpretation to create memorable experiences for a diverse audience.

You’ll travel across sites, work weekends during peak times, and support accessibility while contributing to conservation messaging. DBS checks apply.

Qualifications

• Experience in devising and running activities to inspire and engage people.
• Strong communication and relationship-building skills across teams and partners.
• Experience interpreting and connecting people with nature and heritage.
• Well-organised, able to work at pace and meet deadlines.
• Confident handling diverse people in varied situations.
• Flexible, maintains high standards of customer service.
• Experience supervising volunteers.

Responsibilities

• Develop and deliver projects, events and experiences for a wide range of visitors.
• Collaborate with Visitor Experience and Welcome Teams to ensure high-quality programmes.
• Create and run seasonal events and manage volunteer groups including guided walks.
• Develop the visitor journey with a focus on improved access and on-site interpretation.
• Inspire visitors to connect, learn and care for nature and heritage through engaging approaches.

Skills

Activity design

Communication

Nature & heritage interpretation

Organisation

People skills

Customer service

Volunteer supervision

Job description

We're looking for a Senior Visitor Experience Officer to join our team in the Peak District. Working across the Longshaw Estate and High Peak Estates, you'll be part of theVisitor Experience team creating exciting visitor experiences, thoughtful visitor programmes and audience-led events. Your work will connect people with nature and the rich history of the area, support accessibility and raise the profile of vital conservation work.

Peak District is in a rural area with limited public transport. You'll be expected to travel across the portfolioand between different sites as part of your role and millage expenses will be covered. You'll be required to work weekends, especially during peak times. We support flexible working from any of our portfolio offices (Longshaw Estate, Edale).

Interview date: 11th November 2026

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What it's like to work here

Working for the National Trust in the Peak District offers the opportunity to be part of a passionate and knowledgeable team caring for some of the UK’s most varied and inspiring landscapes, including Ilam Park and Dovedale, Longshaw and the High Peak Estates. You’ll use your skills to play a part in protecting and shaping the future of some of the most iconic places in the National Park. You’ll report into the Visitor Experience Manager and work closely with a range of volunteers and staff.

What you'll be doing

As part of the Visitor Experience team, you'll be focused on developingand delivering projects, events and experiences for a wide range of visitors. You’ll work collaboratively alongside colleagues in the Visitor Experience team and Welcome Team. Your high-quality programmes and high standards of presentation will make sure every visitor has a memorable experience.

Your day-to-day work will include, creating and running seasonal events, managing volunteer groups including guided walks volunteers, developing the visitor journey with a focus on increased access for all and supporting on site interpretation. We want to inspire people to connect, learn and care for nature and heritage through a range of engaging approaches.

Each day could look quite different: Sometimes you'll spend time in the High Peak running drop in events at key visitor locations, and other days you'll be working on key seasonal events such as Easter. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly. You’ll be collaborative, self-motivated, adaptable, and comfortable working within shifting contexts and timelines.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We’d love to hear from you if you’re:

• experienced in devising and running activities to inspire and engage people
• skilled at communicating, and building good working relationships with people in your team and beyond
• experienced in interpreting and connecting a wide variety of people with nature and heritage
• well-organised, and able to work at pace and keep to time
• confident that you can deal with all kinds of people in all kinds of situations
• flexible, yet with a focus on always giving high standards of customer service
• used to working with and supervising volunteers

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Longshaw Estate, Longshaw, Sheffield, S11 7TZ

Documents

Senior Visitor Experience Officer - B.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 1st November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.