Crisis and Resilience Programme Manager

The Methodist Church in Britain; East Midlands; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible and hybrid working

Job summary

Derby City Council is seeking a Programme Manager to oversee the Crisis and Resilience Fund, ensuring robust governance, financial control and performance reporting. You will lead frontline Customer Service Officers and coordinate reporting to senior managers and boards.

This permanent role focuses on moving from crisis response to earlier intervention and sustainable resilience, with strong emphasis on data-driven decisions and cross‑partnership collaboration.

Qualifications

• Recognised project or programme management qualification, or substantial equivalent experience.
• Experience in public policy, welfare, financial inclusion or related field is desirable.

Responsibilities

• Lead day-to-day management of the Crisis and Resilience Fund programme, including governance, performance, financial control and compliance
• Lead and develop Customer Service Officers handling Crisis and Resilience Fund enquiries and Local Assistance applications
• Use data, performance information and community insight to spot emerging financial hardship and target support
• Monitor funding, expenditure, outcomes and risks, giving analysis and recommendations to senior managers and programme boards
• Build relationships with voluntary, community, faith and statutory organisations to improve financial inclusion and resilience
• Monitor commissioned and grant-funded activity, working with partners to improve performance and show impact
• Use frontline and resident insight to identify gaps, barriers and needs, and turn them into service and programme improvements
• Coordinate programme reporting, evaluation and assurance, keeping evidence of impact, compliance and value for money

Skills

Programme management

Governance

Performance monitoring

Analytical thinking

Education

Project/Programme management certification

Job description

Derby City Council's programme manager post oversees the Crisis and Resilience Fund, the council's work on financial inclusion and resilience for residents facing hardship. The role runs the day-to-day programme, from governance and budgets to performance and reporting, and leads the Customer Service Officers who handle frontline fund enquiries. It is permanent, and its aim is to move support from crisis response towards earlier intervention and longer-term resilience. A recognised programme management qualification or equivalent experience is required.

What the job involves

• Lead day-to-day management of the Crisis and Resilience Fund programme, including governance, performance, financial control and compliance
• Lead and develop Customer Service Officers handling Crisis and Resilience Fund enquiries and Local Assistance applications
• Use data, performance information and community insight to spot emerging financial hardship and target support
• Monitor funding, expenditure, outcomes and risks, giving analysis and recommendations to senior managers and programme boards
• Build relationships with voluntary, community, faith and statutory organisations to improve financial inclusion and resilience
• Monitor commissioned and grant-funded activity, working with partners to improve performance and show impact
• Use frontline and resident insight to identify gaps, barriers and needs, and turn them into service and programme improvements
• Coordinate programme reporting, evaluation and assurance, keeping evidence of impact, compliance and value for money

What’s required

Qualifications

• Recognised project or programme management qualification, or substantial equivalent experience of managing complex programmes

Experience

• Evidenced experience in programme or project management, public policy, welfare, financial inclusion, community development or a related field
• Strong programme or project management experience, including governance, performance, risk, monitoring and assurance
• Experience of financial monitoring, budgets or externally funded programmes, with understanding of funding compliance and accountability
• Experience of leading or managing people, including setting expectations, managing performance and supporting development

Skills & knowledge

• Strong analytical skills to interpret complex financial, performance and other data into clear recommendations
• Building effective relationships across organisations and influencing, challenging and supporting partners constructively
• Strong communication skills, explaining complex information clearly to different audiences
• Good understanding of financial hardship, vulnerability and financial inclusion, and commitment to improving outcomes for residents and communities

What’s offered

• Local Government Pension Scheme, a defined benefit pension with life cover
• Annual leave rising from 27 to 32 days after five years' service, plus bank holidays depending on contract
• Option to buy additional annual leave
• Flexible and hybrid working for many roles
• Learning and development, career conversations, and leadership and professional qualification support
• Employee Assistance Programme, wellbeing support and free annual flu vaccinations
• Team Derby Rewards discounts and Tusker car salary sacrifice scheme
• Up to 15 hours of volunteering leave a year