Business Service Manager

JR United Kingdom; Wolverhampton; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading team as a Business Service Manager in Counter Terrorism Policing HQ, where you will manage service agreements and ensure high-quality service delivery. This role requires strong ITIL knowledge and excellent communication skills. Enjoy a competitive salary and opportunities for professional development while contributing to national safety.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience in ITIL service management processes required.
• Technical knowledge of IT hardware layers and data centre management.

Responsibilities

• Manage service level agreements and operational agreements.
• Produce management reports and track service levels.
• Liaise with customers to identify improvement opportunities.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft Technologies

Infrastructure Monitoring Tools

Application Monitoring Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (with annual increases up to £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services by producing management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be accustomed to making decisions in a busy service operations environment.

Your technical knowledge should encompass IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to recruiting individuals who reflect the communities we serve. Join us and be part of an inclusive team dedicated to safety and service excellence.

Besides the rewarding nature of the job, you will receive a competitive salary, a Civil Service pension, and opportunities for career and professional development. This is an excellent opportunity for progression.

How to apply

To start your career at the Met, click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability for the role, and an online application form. Ensure your documents are saved in PDF or Word format, clearly labelled as CV and/or Personal Statement.

Application deadline: 23:55 on 27th May 2025

The Met is committed to diversity, equity, and inclusion. We encourage applications from all backgrounds, especially from people with disabilities, long-term conditions, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during the recruitment process to support applicants with disabilities. Please include any required adjustments in your application.