Business Service Manager

JR United Kingdom; Leicester; On-site; GBP 53,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Counter Terrorism Policing. You'll oversee service agreements, manage operational tasks, and collaborate with internal and external partners to ensure high-quality service delivery. This role is vital for national safety and offers excellent career development opportunities.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Technical knowledge of IT hardware layers and monitoring tools.

Responsibilities

• Manage service level agreements and operational level agreements.
• Produce management intelligence reports and track service levels.
• Liaise with customers and users to identify improvement opportunities.

Skills

ITIL service management processes

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft technologies

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Day-to-day, you’ll monitor and manage services by producing effective management intelligence reports, tracking service levels, holding regular service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

At this level, you’ll need experience with ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Thanks to this background, you’ll be accustomed to making decisions in a busy service operations environment.

Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Equally important are people skills: building strong relationships and communicating clearly.

Now more than ever, it’s the time to join the Met Police. We want our team to reflect the diverse communities we serve and are looking to recruit people who understand and represent these communities.

Besides the rewarding nature of the job, a competitive salary, and a Civil Service pension, you’ll benefit from excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To start your career at the Met, click the "apply now" button below. The application requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, explain your interest in the position and how your skills and experiences make you suitable. Please do not submit multiple copies of your CV, and ensure your documents are in PDF or Word format, clearly labeled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer for disabled people, striving for a diverse and representative workforce. We encourage applications from all backgrounds, cultures, and experiences, especially from people with disabilities, long-term conditions, ethnic minorities, and women.

As a Disability Confident employer, we are committed to disability equality and making reasonable adjustments during the recruitment process. If you need adjustments, include this information in your application. All matters will be treated confidentially.