Business Service Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization is seeking a Business Service Manager to oversee service agreements and ensure high-quality service delivery in Counter Terrorism Policing HQ. The role involves close collaboration with internal teams and vendors to maintain service standards and improve operations. Candidates should have experience in ITIL processes and strong technical knowledge in IT hardware and software. This position offers a competitive salary and benefits, including a Civil Service pension.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services, produce management reports.

Skills

Communication

Relationship Building

Tools

ITIL

Cisco

Microsoft Technologies

Data Centre Management

Monitoring and Automation Tools

Job description

Social network you want to login/join with:

Business Service Manager, Stoke-on-Trent

Client:

Reed - UNLIMITED

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928. The salary breakdown is as follows: £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you will manage service level agreements, operational agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP's mission to keep the country safe. Join our team and help protect the UK.

You will be part of the Customer Service Centre (CSC), which provides national IT services for CTP. You will work closely with internal teams and third-party vendors to support service delivery and ensure service level agreements are met.

Your responsibilities include monitoring and managing services, producing management reports, tracking service levels, conducting service reviews, and liaising with stakeholders to identify improvements.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring and automation tools. Strong communication and relationship-building skills are essential.

We encourage applications from diverse backgrounds to reflect the communities we serve. Besides the rewarding nature of the job, benefits include a competitive salary, Civil Service pension, and opportunities for career development.

How to apply:

Click the "apply now" button below to start your application. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and complete the online application form. Ensure documents are saved in PDF or Word format and clearly labeled.

Deadline: Applications must be submitted by 23:55 on 27th May 2025.

Our commitment: The Met is committed to diversity, equity, and inclusion, particularly encouraging applications from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during recruitment. Please include any needs in your application.