Business Service Manager

JR United Kingdom; Chester; On-site; GBP 53,000 - 62,000; Full time

Job summary

A leading organization in counter-terrorism is seeking a Business Service Manager to oversee service level agreements and ensure high-quality IT services. This role involves collaboration with internal teams and third-party suppliers, focusing on operational excellence and improvement opportunities. The position offers a competitive salary, Civil Service pension, and excellent career development prospects.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Technical knowledge of IT hardware layers and data centre management.

Responsibilities

• Manage service level agreements and operational level agreements.
• Conduct service reviews with stakeholders and identify improvement opportunities.

Skills

ITIL Service Management

Supplier Management

Service Level Management

Problem Management

Change Management

Interpersonal Skills

Tools

Cisco

Microsoft Technologies

Infrastructure Monitoring

Application Monitoring

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll collaborate with internal functions and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services through management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be accustomed to decision-making in a busy service operations environment.

Your technical knowledge should encompass IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong interpersonal skills are equally important: building relationships and communicating effectively.

We value diversity and are committed to reflecting the communities we serve. We encourage applications from all backgrounds and particularly welcome those from disabled people, ethnic minorities, and women.

Besides a rewarding role, you will receive a competitive salary, a Civil Service pension, and excellent career development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

Click the "apply now" button below to start your application. You will need to submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents as PDF or Word files, labeled clearly as CV and Personal Statement. Do not submit duplicate CVs.

Deadline: Completed applications must be received by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including disabled people, ethnic minorities, and women. We are a Disability Confident employer, committed to making reasonable adjustments during recruitment. Please include any requests for adjustments in your application. All information will be kept confidential.