Business Service Manager

JR United Kingdom; Telford; On-site; GBP 53,000 - 56,000; Full time

Job summary

A leading company in counter-terrorism policing is seeking a Business Service Manager to oversee service agreements and ensure high-quality IT services. This role involves collaboration with internal teams and suppliers, focusing on service delivery and improvement. The position offers a competitive salary, benefits, and opportunities for career development.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes required.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational contracts.
• Monitor and manage services through management reports.
• Identify improvement opportunities with customers.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

IT Hardware

Cisco

Microsoft Technologies

Data Centre Management

Infrastructure Monitoring Tools

Application Monitoring Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which increases annually up to £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you'll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you'll work closely with internal teams and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily tasks include monitoring and managing services through management reports, tracking service levels, conducting regular reviews with stakeholders, and liaising with customers to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Your technical knowledge should cover IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to reflecting the communities we serve. We encourage applications from all backgrounds, especially from people with disabilities, long-term conditions, ethnic minorities, and women.

Besides a rewarding role, you'll benefit from a competitive salary, a Civil Service pension, and excellent career development opportunities. If you're looking to progress, this is a great opportunity.

How to apply

Click the "apply now" button below to start your application. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and complete the online application form. Save your documents in PDF or Word format, labelled as CV and Personal Statement.

Deadline: Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, ethnic minorities, and women.

As a Disability Confident employer, we make reasonable adjustments in the recruitment process. Please include any needed adjustments in your application. All information will be kept confidential.