Business Service Manager- Police Staff – Technology CSC – Counter Terrorism Policing HQ

Counter Terrorism Policing; Birmingham; On-site; GBP 50,000 - 56,000; Full time

Job summary

An established industry player in counter-terrorism is seeking a Business Service Manager to ensure high-quality IT services. This role involves managing service level agreements and collaborating with internal teams and suppliers to support national IT services. Ideal candidates will possess strong ITIL service management skills and technical knowledge of Cisco and Microsoft technologies. This position offers a competitive salary, career development opportunities, and a chance to contribute to national safety efforts. Join a diverse team dedicated to protecting the UK and making a meaningful impact.

Benefits

Civil Service Pension

Career Development Opportunities

Competitive Salary

Qualifications

• Experience in ITIL service management processes is essential.
• Strong decision-making skills in a busy service environment are required.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services, producing management reports.

Skills

ITIL Service Management

Supplier Management

Service Level Management

Change Management

Problem Management

Communication Skills

Relationship Building

Tools

Cisco Technologies

Microsoft Technologies

Infrastructure Monitoring Tools

Application Monitoring Tools

Job description

Business Service Manager - Police Staff – Technology CSC – Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928. The breakdown is as follows: £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you'll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. Working closely with internal teams and third-party suppliers, you’ll support the delivery of service level agreements, ensuring they are met.

Your daily tasks will include monitoring and managing services, producing management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers to identify improvement opportunities.

Essential experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should encompass IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We aim to reflect the diverse communities we serve and encourage applications from all backgrounds.

In addition to a rewarding role, you will receive a competitive salary, a Civil Service pension, and excellent career development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply: To start your career at the Met, click the “apply now” button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Please submit your documents in PDF or Word format, clearly labelled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Deadline: Completed applications must be submitted by 23:55 on 15th May 2025.