Business Service Manager

JR United Kingdom; Cambridge; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization is seeking a Business Service Manager to ensure high-quality IT services for Counter Terrorism Policing. This role involves managing service agreements, supporting operational delivery, and liaising with stakeholders to enhance service quality. The position offers a competitive salary and excellent career development opportunities.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes required.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational contracts.
• Produce management reports and track service levels.
• Liaise with customers to identify improvement opportunities.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Relationship Building

Communication

Tools

Cisco

Microsoft Technologies

Data Centre Management

Monitoring and Automation Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. Working closely with internal teams and third-party suppliers, you’ll support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services by producing management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Your technical knowledge should cover IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong relationship-building and communication skills are equally important.

We aim to reflect the diverse communities we serve and are committed to recruiting individuals who understand and represent this diversity.

In addition to a rewarding job, we offer a competitive salary, a Civil Service pension, and excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

Click the "apply now" button below to start your career at the Met. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Please save your documents as PDFs or Word files, clearly labelled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Application deadline: 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments to support disabled applicants throughout the recruitment process.