Business Service Manager

JR United Kingdom; Luton; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading company in Luton is seeking a Business Service Manager to oversee service agreements and contracts within Counter Terrorism Policing. The role involves collaboration with internal teams and vendors to ensure high-quality IT services. Applicants should have strong ITIL knowledge and excellent communication skills. This position offers a competitive salary and benefits, including professional development opportunities.

Benefits

Civil Service Pension

Professional Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Technical knowledge in IT hardware and data centre management.

Responsibilities

• Manage service agreements and contracts for CTP.
• Ensure service levels are met and produce management reports.

Skills

Communication

Relationship Building

ITIL Service Management

Tools

Cisco

Microsoft Technologies

Monitoring Tools

Job description

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Business Service Manager, Luton, Bedfordshire

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Client:

Reed - UNLIMITED

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928. The breakdown is £50,531 basic salary, increasing annually to a maximum of £55,103, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals. As a Business Service Manager, you’ll manage service agreements and contracts to provide CTP with high-quality services, supporting national security efforts.

You’ll be part of the Customer Service Centre (CSC), providing IT services. Your role involves working with internal teams and vendors to ensure service levels are met, monitoring services, producing management reports, and liaising with stakeholders for improvements.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring tools. Strong communication and relationship-building skills are essential.

We value diversity and are committed to inclusive recruitment, encouraging applications from all backgrounds, especially from disabled people, ethnic minorities, and women.

Benefits include a competitive salary, Civil Service pension, and professional development opportunities. This is an excellent career opportunity.

How to apply:

Click the "apply now" button. Submit a CV, Personal Statement, and online application. Your Personal Statement should explain your interest and suitability. Use PDF or Word formats, labelled clearly.

Deadline: Applications must be submitted by 23:55 on 27th May 2025.

Our commitment: We promote equality and encourage applications from diverse backgrounds, including disabled applicants. We offer reasonable adjustments during recruitment and treat all applications confidentially.