Business Service Manager

JR United Kingdom; Milton Keynes; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Counter Terrorism Policing, where you'll manage service agreements and ensure high-quality IT services. This role offers a competitive salary, career development opportunities, and the chance to contribute to national safety efforts.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL processes and service management.
• Comfortable making decisions in a busy service operations environment.

Responsibilities

• Manage service level agreements and operational contracts.
• Monitor and manage services, producing intelligence reports.
• Liaise with customers to identify improvement opportunities.

Skills

ITIL service management processes

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

People skills

Communication

Tools

Cisco

Microsoft technologies

Infrastructure monitoring

Application monitoring

Automation tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary is broken down as follows: £50,531 basic salary, which will increase annually until reaching the top of the scale at £55,103; plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Day-to-day responsibilities include monitoring and managing services by producing management intelligence reports; tracking service levels; holding regular service reviews with stakeholders; and liaising with customers and users to identify opportunities for improvements.

At this level, you should have experience with ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service operations environment.

Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Equally important are people skills: building strong relationships and communicating clearly.

Now more than ever, it’s the time to join the Met Police. We want our team to reflect the diverse communities we serve and are looking to recruit people who understand and represent these communities.

Besides the rewarding nature of the job, a competitive salary, and a Civil Service pension, you’ll benefit from excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To start your career at the Met, please click the "apply now" button below. The application requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, explain your interest in the position and how your skills and experiences make you a suitable candidate. Please submit only one copy of your CV, saved in PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer for disabled people, striving for a diverse and representative workforce at all levels. We encourage applications from people of all backgrounds, cultures, and experiences, especially from disabled individuals, ethnic minorities, and women.

As a Disability Confident employer, we are dedicated to making disability equality part of our daily practice. We ensure reasonable adjustments are available in the recruitment process for disabled applicants. Please include any required adjustments in your application form. All information will be kept confidential.