Business Service Manager

JR United Kingdom; Hemel Hempstead; On-site; GBP 53,000 - 56,000; Full time

Job summary

A leading company is seeking a Business Service Manager to oversee service agreements and improve IT services for Counter Terrorism Policing. The role involves collaboration with internal teams and vendors to enhance service delivery, contributing to national security efforts. Ideal candidates will have strong ITIL knowledge and excellent communication skills. Join a diverse team with competitive benefits and opportunities for professional growth.

Benefits

Civil Service Pension

Professional Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Technical knowledge in IT hardware and software.

Responsibilities

• Manage service level agreements and operational agreements.
• Produce management reports and conduct service reviews.

Skills

Communication

Relationship Building

Tools

Cisco

Microsoft Technologies

Data Centre Management

Monitoring Tools

Job description

Business Service Manager, Hemel Hempstead

Client: Reed- UNLIMITED

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

We are seeking a Business Service Manager for the Technology CSC at Counter Terrorism Policing HQ. The starting salary is £53,459, including allowances totaling £2,928, with an annual increase until reaching £55,103. Additional allowances include a location allowance of £1,928 and a non-pensionable allowance of £1,000. The position is based in Birmingham.

Role Overview: As a Business Service Manager, you will manage service level agreements, operational agreements, and contracts to ensure high-quality services supporting Counter Terrorism Policing (CTP). Your work will directly contribute to national security efforts.

You will be part of the Customer Service Centre (CSC), providing IT services for CTP, working with internal teams and third-party vendors to deliver and improve service levels. Responsibilities include monitoring services, producing management reports, conducting service reviews, and liaising with stakeholders to identify improvements.

Requirements: Experience with ITIL service management processes, including Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge in IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring tools is essential. Strong communication and relationship-building skills are also crucial.

Why Join Us? The Met Police values diversity and encourages applications from all backgrounds, especially from disabled people, ethnic minorities, and women. Benefits include a competitive salary, Civil Service pension, and professional development opportunities.

How to Apply: Click the "apply now" button below. Submit a CV, Personal Statement, and online application form in PDF or Word format. Your Personal Statement should explain your interest and suitability for the role. Completed applications are due by 23:55 on 27th May 2025.

We are committed to an inclusive recruitment process and making reasonable adjustments for applicants with disabilities. Please include any needs in your application.