Business Service Manager

JR United Kingdom; Chelmsford; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager, where you'll ensure high-quality services for Counter Terrorism Policing. Your role involves managing agreements, monitoring services, and collaborating with teams to enhance service delivery. This position offers a competitive salary, career development opportunities, and the chance to contribute to national safety.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational agreements.
• Produce management reports and track service levels.
• Liaise with customers to identify improvement opportunities.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft

Data Centre Management

Infrastructure Monitoring

Application Monitoring

Automation Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Join our team and help protect the UK.

You’ll be part of the Customer Service Centre (CSC), which provides national IT services for CTP. You’ll work closely with internal teams and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services, producing management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should cover IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to recruiting individuals who reflect the communities we serve.

Benefits include a competitive salary, Civil Service pension, and opportunities for career and professional development. This is an excellent opportunity for progression.

How to apply

To start your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents as PDF or Word files, labeled clearly as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Deadline for applications: 23:55 on 27th May 2025.

The Met is committed to fairness, inclusion, and diversity. We encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments in the recruitment process to support disabled applicants.