Business Service Manager

JR United Kingdom; Peterborough; On-site; GBP 53,000 - 56,000; Full time

Job summary

A leading organization is seeking a Business Service Manager to ensure high-quality services for Counter Terrorism Policing. This role involves managing service agreements, working with internal teams and suppliers, and supporting the delivery of IT services. The ideal candidate will have strong ITIL experience and excellent communication skills. This position offers a competitive salary, benefits, and opportunities for career development.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience in ITIL service management processes required.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services through management intelligence reports.
• Conduct regular service reviews with stakeholders.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft Technologies

Data Centre Management

Infrastructure Monitoring

Application Monitoring

Automation Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. You’ll work closely with internal teams and third-party suppliers and vendors to support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services through management intelligence reports, tracking service levels, conducting regular service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be accustomed to making decisions in a busy service environment.

Your technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to reflecting the communities we serve. We encourage applications from all backgrounds, including disabled people, ethnic minorities, and women.

Benefits include a competitive salary, a Civil Service pension, and opportunities for career and professional development. This is an excellent opportunity for progression.

How to apply

To start your career at the Met, click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents as PDFs or Word files, clearly labelled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Application deadline: 23:55 on 27th May 2025.

The Met is committed to fairness, inclusion, and diversity. We welcome applications from people of all backgrounds, especially those with disabilities, long-term conditions, from ethnic minorities, and women. We provide reasonable adjustments during recruitment to support disabled applicants. Please include any adjustment requests in your application. All information will be kept confidential.