Business Support Manager - 3 days per week

The Shakespeare Hospice; Stratford-upon-Avon; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

The Shakespeare Hospice in Stratford-upon-Avon is seeking a Business Support Manager to strengthen operational resilience and support strategic aims. Reporting to the COO, you will collaborate with Finance, Operations and Retail to ensure compliant business infrastructure, IT systems oversight, and effective contractual governance.

The role suits someone who can troubleshoot operational challenges, identify risks, and implement practical solutions to keep the organisation running smoothly.

Qualifications

• Experience in business support management.

Responsibilities

• Oversee IT systems and development.
• Ensure legal and data protection compliance.
• Coordinate operations and business processes.
• Lead lease, contract and tender management.

Job description

Job Title: Business Support Manager

Contract type: Permanent

Hours: 22.5 hours per week

Salary: £40,000 full time equivalent (£24,000 for 3 days a week)

Closing Date: 13 September 2026 (Applications will be reviewed upon receipt)

Interview Date: TBA

Location: Site based with some flexibility to work from home

The Shakespeare Hospice, based in Stratford upon Avon, offers a diverse range of services to patients, and their families/ carers across South Warwickshire and surrounding areas. The Hospice is not just about end-of-life care, we provide support and compassion alongside our patients and their families throughout their journey from diagnosis through to treatment, and survivorship.

Patients and their families can access one or more specialised services; day hospice, hospice at home, adult and children's counselling for pre and post bereavement, and provide spiritual, emotional, and complementary therapies. We pride our offer as one that is all inclusive and embraces not only the patient but their complete support system, family and loved ones.

Business Support Manager:

The Shakespeare Hospice is seeking an experienced Business Support Manager to play a key role in supporting our operational resilience and strategic ambitions.

Reporting to the Chief Operating Officer, and a member of the Hospice's wider leadership team, you will work closely with colleagues across Finance, Operations and Retail to ensure effective, compliant business infrastructure across the organisation.

Responsibilities include IT systems and development, legal and data protection compliance, operational coordination, and leadership of lease, contract, and tender management.

The role is ideal for someone who enjoys working in a broad role, trouble shooting operational challenges, identifying risks and providing practical effective solutions to enable the organisation to operate smoothly and efficiently.

We can offer:

• Competitive salary
• Generous annual leave entitlement - 35 days including statutory bank holidays, rising to 37 days after 5 years' continuous service and 39 days after 10 years' continuous service (pro rata for part time)
• Contributory pension scheme
• Free on-site car parking
• Family friendly policies, including enhanced maternity, adoption and paternity pay
• Occupational sick pay
• Free 24-hour confidential advice and support via our Employee Assistance Programme
• Flexible working
• Staff Wellbeing Programme
• A comprehensive induction plan
• Training and development opportunities for staff where relevant to role
• Free eye tests

Candidates must be able to demonstrate their eligibility to work in the UK.

The Shakespeare Hospice reserves the right to close adverts early should we receive enough applications.

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