Business Process Designer

Barclays UK; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Process Designer to drive transformative change through end-to-end process design. In this pivotal role, you will analyze and enhance operational workflows, collaborate with cross-functional teams, and implement innovative solutions to optimize productivity. Your expertise in data operations and analytics will be crucial in shaping the future of the organization. This is an exciting opportunity to influence decision-making and lead initiatives that have a significant impact on the business. Join a dynamic team that values respect, integrity, and excellence.

Qualifications

• Experience in end-to-end process design and data operations.
• Strong analytical skills with a focus on continuous improvement.

Responsibilities

• Manage operational processes to ensure efficient delivery.
• Implement training programs to enhance team productivity.

Skills

End-to-end process design

Data operations

Data analytics

DevOps

Business Banking knowledge

Optimising lending operations

Job description

Join us as a Business Process Designer at Barclays, where you’ll be primarily responsible for identifying and embedding change through end-to-end process transformation.

To be successful as a Business Process Service Designer, you should have experience with:

• End-to-end process design experience
• Data operations experience
• Data analytics experience
• Previous DevOps experience

Some other highly valued skills may include:

• Existing knowledge of Business Banking
• Experience of optimising lending / Onboarding/ Servicing operations

You may be assessed on key skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

The role can be based in either London or Knutsford.

Purpose of the role

To create core processes to be followed, manage the flow of work through the team, onboard the software to be used, manage relationships with 3rd parties, set career structure and education support to create design at scale.

Accountabilities

• Management of operational processes within the team to monitor and ensure department workloads are managed and delivered efficiently, supporting the effective operation of a large team of Designers and Insight/Research practitioners.
• Creation, communication and implementation of operational change initiatives (including new tools, processes, training and methodologies) to improve team productivity and efficiency.
• Analysis of operational processes and ways of working to drive continual improvement, ensuring stakeholder needs are understood and captured (this could include surveys, user testing, focus groups and data analysis).
• Creation, development and implementation of training programmes to drive the Insight and Design Centre of Excellence, through internal collaboration and external sourcing.
• Collaboration with stakeholders across departments and teams including product, technology, engineers, designers etc to support the efficient delivery of the Insight and Design team’s work.
• Keep abreast of best practices in design methodologies and operations and apply those both internally and externally, supporting training and capability development for Insight and Design.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.