Business & Personnel Administrator Apprentice

Hull Business Training Centre Ltd; Hull and East Yorkshire; On-site; GBP 9,100 - 13,000; Full time

Job summary

WCM National Limited is offering an apprenticeship for a Business & Personnel Administrator Apprentice based in Hessle (HU13). You will gain hands-on experience supporting a busy helpdesk, logging service calls, coordinating engineers and maintaining records.

The role gives real workplace experience with full training and the opportunity to progress into a permanent role with WCM National Limited upon successful completion.

Qualifications

• Interest in starting a career in business administration.
• Good written and verbal communication skills.
• A confident, friendly and polite telephone manner.
• Basic IT skills and familiarity with Microsoft Office (Word/Excel/Outlook).
• Good attention to detail and accuracy when entering information.
• Willingness to learn and take on new challenges.
• Reliability, punctuality and good organisational skills.
• Ability to work as part of a team and follow instructions.
• Positive attitude and proactive approach to work.
• Willlingness to ask questions and develop new skills.

Responsibilities

• Answer calls and emails from customers, engineers and suppliers.
• Log service calls and maintenance requests accurately.
• Provide customers with updates on service requests.
• Liaise with engineers to coordinate call-outs and repairs.
• Assist with scheduling planned maintenance visits.
• Update and maintain service records and job sheets.
• Assist with generating invoices and processing purchase orders.
• Input information into CRM and job management systems.

Skills

Communication skills

Telephone manner

Microsoft Office

Attention to detail

Willingness to learn

Reliability

Punctuality

Teamwork

Organisational skills

Questioning and learning

Tools

Microsoft Office

Job description

Business & Personnel Administrator Apprentice

An exciting opportunity has arisen to become a Business & Personnel Administrator Apprentice at WCM National Limited!

WCM National Limited is a growing company that services and maintains commercial catering equipment for customers across the UK. They're looking for an enthusiastic and organised Business & Personnel Administrator Apprentice to join their friendly team and build the skills, knowledge and experience needed for a successful career in business administration.

Key Responsibilities

• Answer incoming telephone calls and emails from customers, engineers and suppliers.
• Log service calls and maintenance requests accurately onto their systems.
• Provide customers with updates on their service requests.
• Liaise with engineers to coordinate call-outs, repairs and follow-ups.
• Assist with scheduling planned maintenance visits.
• Develop your confidence and professionalism when communicating with customers and colleagues.
• Update and maintain service records and job sheets.
• File and organize physical and digital documentation.
• Assist with generating invoices and processing purchase orders.
• Accurately input information into the CRM and job management systems.Support stock control and parts ordering when required.
• Assist with general administration across the business.
• Learn how to manage engineer diaries and route planning efficiently.
• Support colleagues with ad-hoc administrative tasks and projects.
• Attend team meetings and contribute ideas for improving processes.
• Shadow different departments to gain a well-rounded understanding of how the business operates.
• Build strong working relationships with colleagues, customers and suppliers.

Skills & Knowledge

• A genuine interest in starting a career in business administration.
• Good written and verbal communication skills.
• A confident, friendly and polite telephone manner.
• Basic IT skills and familiarity with Microsoft Office, including Word, Excel and Outlook.
• Good attention to detail and accuracy when entering information.
• A willingness to learn and take on new challenges.
• Reliability, punctuality and good organisational skills.
• The ability to work well as part of a team and follow instructions.
• A positive attitude and proactive approach to work.
• A willingness to ask questions, learn from others and develop new skills.

Key Info

Employer: WCM National Limited

Location: Hessle, HU13

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Business Administrator

About the Employer

This apprenticeship is designed to give you much more than a qualification. You’ll gain genuine workplace experience, develop valuable professional skills and get an insight into how different areas of a successful business work together. You’ll be supported throughout your apprenticeship and given opportunities to take on more responsibility as your confidence and skills develop.

Hands-on learning from day one
You’ll gain real-world experience by working alongside a knowledgeable and supportive team, putting your apprenticeship learning into practice every day.

Full training and support
You won’t be expected to know everything straight away. WCM will provide training, mentoring and regular support, giving you the tools and confidence to succeed.

A career, not just an apprenticeship
WCM is looking for someone who can grow with the business. Successful completion of the apprenticeship will provide the opportunity to progress into a full-time role with WCM National Limited.

A varied working environment
You’ll be part of a busy helpdesk supporting customers, engineers and suppliers across multiple sectors. Every day brings something different.

A great team environment
They're a friendly, down-to-earth team that values communication, hard work, teamwork, and a good sense of humour!

National reach, local feel
Although WCM operates across the UK, they've retained the close-knit atmosphere of a family-run business where everyone plays an important role.