Business Administrator Apprentice

Cheshire College - South & West; Newcastle upon Tyne; Hybrid; GBP 14,000 - 17,000; Full time

Job summary

Cheshire College - South & West is offering a Level 3 Business Administrator apprenticeship at our Crewe site. You will support the busy school office, assist with attendance, and handle calls and emails while learning on the job.

The programme includes specialist training and study toward a full Standard as a Business Administrator, with the potential for permanent employment on successful completion.

Qualifications

• GCSE Maths (grade 4/C) or equivalent.
• Willingness to train toward Level 3 Business Administrator.
• Good IT skills and ability to use office software.

Responsibilities

• Support day-to-day running of a busy school office.
• Manage pupil attendance records and keep data up to date.
• Greet parents, visitors and external agencies and present a professional image.
• Answer telephone calls and respond to email enquiries.
• Assist with general administrative tasks and data entry.
• Learn all aspects of school administration alongside experienced staff.

Skills

Customer care skills

Non judgemental

Education

GCSE Maths (grade 4/C)

Job description

An exciting opportunity to work towards a Level 3 Business Administrator apprenticeship while gaining hands-on experience in a busy school office. Supporting attendance and administrative functions, this role is ideal for a motivated, organised individual with good IT skills and an interest in education administration.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Within this role you will:

• Supporting the day-to-day running of a busy school office
• Managing pupil attendance records and ensuring information is kept accurate and up to date
• Welcoming parents, visitors and external agencies, providing a friendly and professional first impression of the school
• Answering telephone calls and responding to email enquiries
• Assisting with general administrative tasks, including filing, data entry and preparing documents
• Working alongside experienced staff and learning all aspects of school administration
• Handling confidential information responsibly and in line with school procedures
• Helping to create a positive, organised and supportive environment for pupils, staff and visitors
  

Where you'll work

Newcastle Street
Crewe
CW1 3LF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College- South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.

Requirements

GCSE in:

• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Non judgemental

Other requirements

All successful candidates are subject to satisfactory references, medical checks, right to work in UK and safeguarding checks (including enhanced DBS and a declaration of disqualification (Childcare Disqualification regulations 2009).

About this employer

We are a member of The Aspire Multi Academy Trust and offer a mutually supportive ethos with excellent opportunities for professional development.

Underwood West Academy is a happy, nurturing school where children enjoy coming to school and taking part in the wide range of exciting and stimulating learning activities we offer.

Our text-based curriculum, centred around a love of reading, provides a broad, balanced and ambitious learning experience for every child as they progress through school. We see every child as an individual learner and pride ourselves on fully meeting their needs and allowing them to fulfill their potentials.

Successful completion of the apprenticeship will equip you with recognised qualifications and practical experience, supporting future career development within administration and education settings. Permanent employment may be available following successful completion, subject to performance and business needs.

The contact for this apprenticeship is:

CHESHIRE COLLEGE - SOUTH & WEST

[e-mail]

The reference code for this apprenticeship isVAC2000056725.