Office Administrator Apprentice

Leigh College; Wigan; Hybrid; GBP 15,000 - 23,000; Full time

Job summary

WIGAN AND LEIGH COLLEGE in Wigan is offering a Level 3 Business Administrator Apprenticeship. The role is on-site, 35 hours per week, for 1 year 6 months, with a wage of £14,560 to £23,132.20 depending on age.

Applicants training in an office environment with no prior experience required will learn on the job. You'll cover reception, call handling, filing, and case management tasks, with formal training away from work to gain professional knowledge.

Qualifications

• Customer care and communication skills are essential.
• Analytical thinking and problem solving are required.
• Ability to be logical and systematic in administrative tasks.
• Creative approach to learning and task execution.
• Demonstrates initiative and reliability.
• Maintains open-minded, non-judgemental attitude.

Responsibilities

• Assisting and sometimes covering reception; greeting clients.
• Answering telephones and directing calls.
• Opening new files, retrieving documents, and basic admin tasks.

Skills

Customer care

Analytical

Logical

Creative

Initiative

Non judgemental

Education

GCSE Maths (grade 4)

Job description

Closes in 11 days (Tuesday 20 October 2026 at 11:59pm)

We are looking for someone we can train in an office environment who has an interest in working in an administrative role and is looking for that first step into a professional environment.

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

NMW dependent on age.

Hours Monday - Friday 9.00am - 5.00pm with 1 hour break for lunch taken between 12.00pm - 2.00pm.

35 hours a week

Friday 20 November 2026

Duration

1 year 6 months

1

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

The role will include:

• Assisting (and sometimes covering reception) i.e. meeting and greeting clients
• Answering the telephone and putting calls through to the relevant person
• Opening new files on our case management system, retrieving documents for clients, photocopying, scanning etc.

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Level 3 Business Administrator Apprenticeship.

Requirements

GCSE in:

• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical
• Creative
• Initiative
• Non judgemental

Other requirements

We are looking for someone in the Wigan & Leigh area who can commute to the workplace as this is a fully on-site role.

About this employer

We are a law firm based in Wigan and have been around since 1971 making us one of the oldest law firms in Wigan. We currently have 26 staff and continue to grow. We are based in the Wigan Investment Centre which is easy to commute to by bus or train. It also has a free car park for those who drive.

There may be the opportunity to retain the role following the completion of the apprenticeship.

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship isVAC2000057720.