Business Operations Supervisor

Somerset Council; Taunton; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave + bank holidays

LGPS pension scheme

Hybrid working arrangement

Health and wellbeing support

Paid volunteering opportunities

25 days annual leave + bank holidays

Hybrid model with Wednesday office on‑

Job summary

Somerset Council’s Children’s Services seeks a Business Operations Supervisor to provide specialist administrative support within Education Services. You will coordinate information across systems, support quality assurance, plan workloads, produce reports and maintain data accuracy for children, families and partner agencies.

Working in a busy, collaborative team with a hybrid model, you will build strong relationships with schools and Local Authorities, supervising colleagues and delivering

Qualifications

• Proven administrative experience, including supporting or supervising colleagues and working collaboratively within a team.
• Strong Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, SharePoint and other web-based systems.
• Excellent communication and interpersonal skills, with the confidence to build positive relationships at all levels.
• Well organised and proactive, able to prioritise workloads, meet deadlines and use your own initiative.
• A high level of accuracy, attention to detail and professionalism, with a strong commitment to confidentiality and data protection.
• GCSEs (or equivalent) including English and Maths, or an NVQ Level 3 qualification, with good literacy and numeracy skills.

Responsibilities

• Coordinate and manage information across a range of systems, ensuring records are accurate and up to date.
• Support quality assurance activities to help maintain high standards and deliver excellent outcomes.
• Help plan and prioritise workloads across the team, keeping services running smoothly and efficiently.
• Provide day-to-day operational support, monitoring activity and producing reports to inform decision-making.
• Process and coordinate information from schools, families, partner agencies, and Health and Social Care teams.
• Build positive relationships with schools, local authorities, and key partners, acting as a trusted point of contact.

Skills

Administrative experience

Microsoft 365

Outlook

Word

Excel

PowerPoint

SharePoint

Communication skills

Organisation

Confidentiality

Education

GCSEs English and Maths or NVQ Level 3

Tools

SharePoint

Job description

Select how often (in days) to receive an alert:

Salary: Grade 13, Ranging from £25,989 to £28,142 per annum.

Contract:Fixed Term – 2 Years.

Hours: 37 Hours a week.

About the Role

This is an exciting opportunity to join Children's Services as a Business Operations Supervisor who will provide specialist, high-quality business support for Children's Services. This post is part of a wider Business Operations team specifically working within Education Services.

As a Business Operations Supervisor, you will play a valuable part in assisting Operational colleagues, who support children, young people and their families.

Working within a busy, collaborative and supportive administrative team, you would be undertaking a range of activities.

How You'll Make a Difference

• Coordinate and manage information across a range of systems, ensuring records are accurate and up to date.
• Support quality assurance activities to help maintain high standards and deliver excellent outcomes.
• Help plan and prioritise workloads across the team, keeping services running smoothly and efficiently.
• Provide day-to-day operational support, monitoring activity and producing reports to inform decision-making.
• Process and coordinate information from schools, families, partner agencies, and Health and Social Care teams.
• Build positive relationships with schools, local authorities, and key partners, acting as a trusted point of contact.

What You'll Bring

• Proven administrative experience, including supporting or supervising colleagues and working collaboratively within a team.
• Strong Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, SharePoint and other web-based systems.
• Excellent communication and interpersonal skills, with the confidence to build positive relationships at all levels.
• Well organised and proactive, able to prioritise workloads, meet deadlines and use your own initiative.
• A high level of accuracy, attention to detail and professionalism, with a strong commitment to confidentiality and data protection.
• GCSEs (or equivalent) including English and Maths, or an NVQ Level 3 qualification, with good literacy and numeracy skills.
• Flexible, reliable and adaptable, with a positive approach to work and changing priorities.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• Generous annual leave plus bank holidays, with the option to purchaseadditional leave.
• Local Government Pension Scheme (LGPS), one of the UK's mostenhancedand secure pension schemes.
• Flexible and hybrid working arrangementstosupportwork-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• 25 days annual leave (additionalto bank holidays).
• Flexible working available, using a Hybrid model – working from home and your contracted work base. Office attendance is required on Wednesdays to enable peer support, 1 to 1 meetings, team meeting attendance and training.
• Interviews will take place as applications are received.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship.

For an informal discussion about the role, you can contact Kara Lockie, Senior Business Operations Officerat [e-mail] or 01823 359 564

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.