Business Operations Supervisor

Somerset County Council; Taunton; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Flexible & hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council is seeking a Business Operations Supervisor to provide specialist business support to Children’s Services. You will work in a busy team, coordinating information, supporting quality assurance and reporting to inform decision-making.

The role is fixed term for 2 years, 37 hours per week, with hybrid working options and a salary of £25,989–£28,142 per annum. Closing date 15 September 2026.

Qualifications

• Proven administrative experience and ability to supervise colleagues.
• Strong ICT skills with MS 365 suite and SharePoint.
• Good literacy and numeracy; GCSEs or NVQ3 as minimum.
• Confidentiality and data protection commitments.

Responsibilities

• Coordinate and manage information across systems, ensuring records are accurate and up to date.
• Support QA activities to maintain high standards and outcomes.
• Plan and prioritise workloads across the team to keep services running smoothly.
• Provide day-to-day operational support, monitoring activity and producing reports.

Skills

Communication skills

Organisation

Microsoft 365 proficiency

Education

GCSEs including English and Maths

NVQ Level 3

Tools

Outlook

Word

Excel

PowerPoint

SharePoint

Job description

Salary: Grade 13, Ranging from £25,989 to £28,142 per annum.

Contract: Fixed Term - 2 Years.

Hours: 37 Hours a week.

Closing date: 15 September 2026

About the Role

This is an exciting opportunity to join Children's Services as a Business Operations Supervisor who will provide specialist, high-quality business support for Children's Services. This post is part of a wider Business Operations team specifically working within Education Services.

As a Business Operations Supervisor, you will play a valuable part in assisting Operational colleagues, who support children, young people and their families.

Working within a busy, collaborative and supportive administrative team, you would be undertaking a range of activities.

How You'll Make a Difference

• Coordinate and manage information across a range of systems, ensuring records are accurate and up to date.


• Support quality assurance activities to help maintain high standards and deliver excellent outcomes.


• Help plan and prioritise workloads across the team, keeping services running smoothly and efficiently.


• Provide day-to-day operational support, monitoring activity and producing reports to inform decision-making.


• Process and coordinate information from schools, families, partner agencies, and Health and Social Care teams.


• Build positive relationships with schools, local authorities, and key partners, acting as a trusted point of contact.

What You'll Bring

• Proven administrative experience, including supporting or supervising colleagues and working collaboratively within a team.


• Strong Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, SharePoint and other web-based systems.


• Excellent communication and interpersonal skills, with the confidence to build positive relationships at all levels.


• Well organised and proactive, able to prioritise workloads, meet deadlines and use your own initiative.


• A high level of accuracy, attention to detail and professionalism, with a strong commitment to confidentiality and data protection.


• GCSEs (or equivalent) including English and Maths, or an NVQ Level 3 qualification, with good literacy and numeracy skills.


• Flexible, reliable and adaptable, with a positive approach to work and changing priorities.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• Generous annual leave plus bank holidays, with the option to purchase additional leave.


• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.


• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.


• Health and wellbeing support, including access to confidential employee assistance services.


• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council: https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

• 25 day's annual leave (additional to bank holidays).


• Flexible working available, using a Hybrid model - working from home and your contracted work base. Office attendance is required on Wednesdays to enable peer support, 1 to 1 meetings, team meeting attendance and training.


• Interviews will take place as applications are received.


• When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship.

For an informal discussion about the role, you can contact Kara Lockie, Senior Business Operations Officer at [e-mail] or 01823 359 564

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here: AG0249 Business Support Supervisor - Generic.pdf

Ref: 1323/SQG