Business Operations Specialist

Jobtailor; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Jobtailor is seeking a proactive onboarding & operations associate to own end-to-end onboarding for new business customers joining the Octopus Fleet platform. You will provide first-line support, handle KYB checks, maintain CRM records, and ensure smooth onboarding.

You will respond to operational queries, generate status reports, feed insights back to product teams, and help refine processes. The role favors candidates with strong customer focus, excellent communication, and meticulous

Qualifications

• Strong customer focus and enthusiasm for exceptional client experiences.
• Top-tier written and verbal communication skills.
• Ability to clearly explain processes and interact with business contacts professionally.
• Organisational ability to manage multiple administrative tasks and priorities.
• Attention to detail, especially for compliance checks.
• Adaptability in a fast-paced, improving environment.
• Proactive problem-solving approach.
• Experience in customer service, administrative, or operations support is a plus.

Responsibilities

• Own and execute end-to-end onboarding for new business customers joining the Octopus Fleet platform.
• Provide first-line customer support for new and existing business clients.
• Answer operational queries and deliver a high-quality service experience.
• Complete KYB checks and administrative vetting of new sign-ups.
• Maintain accurate client records and onboarding progress in CRM systems.
• Assist with basic status reporting.
• Channel customer insights and friction points to product and technology teams.
• Help refine tools and processes through internal feedback.

Skills

Customer focus

Communication skills

Organisational skills

Attention to detail

Adaptability

Problem solving

KYB compliance awareness

Onboarding process management

Tools

CRM Systems

Job description

• Own and execute the end-to-end onboarding process for new business customers joining the Octopus Fleet platform
• Provide first-line customer support for new and existing business clients
• Answer operational queries and deliver a high-quality service experience
• Complete administrative tasks for vetting new business sign-ups and conduct Know Your Business (KYB) checks
• Maintain accurate client records and onboarding progress in CRM systems
• Assist with basic status reporting
• Channel customer insights and operational friction points to product and technology teams
• Help refine tools and processes through internal feedback

Requirements

• Strong customer focus and enthusiasm for exceptional client experiences
• Passion for sustainability and EV adoption
• Top-tier written and verbal communication skills
• Ability to clearly explain processes and professionally interact with business contacts
• Solid organisational ability to manage multiple administrative tasks and customer priorities simultaneously
• Meticulous attention to detail, especially for compliance checks
• Adaptability and resourcefulness in a fast-paced, constantly improving environment
• Proactive approach to problem-solving
• Prior experience in a customer service, administrative, or operations support role is a strong plus

Core Competencies

Demonstrates strong customer focus and exceptional client experience management while executing onboarding processes and maintaining accurate client records. Proficient in problem-solving and adapting to fast-paced environments, ensuring compliance and operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Onboarding Process Management
• CRM Systems Proficiency
• Compliance Checks
• Written And Verbal Communication Skills

Hard Skills

• Onboarding Process
• Administrative Tasks
• Know Your Business (KYB) Checks
• Status Reporting
• Client Record Maintenance

Soft Skills

• Customer Focus
• Organizational Ability
• Attention To Detail
• Adaptability
• Proactive Problem-Solving

Industry Keywords

• Sustainability
• Electric Vehicle (EV) Adoption

Tools & Technologies

• CRM Systems