Business Operations Manager

LaunchGood; Full Sutton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading organization is seeking an Operations Manager to drive efficiency and manage key projects. This role requires a strategic leader with a strong background in operations and project management, focusing on process improvement and compliance in the UK. The ideal candidate will optimize workflows, lead change management, and ensure legal compliance while coordinating with cross-functional teams.

Qualifications

• 3+ years in a similar role.
• Proven ability to drive operational efficiency.

Responsibilities

• Identify and streamline inefficiencies in workflows.
• Lead end-to-end process of operationalizing the UK entity.
• Oversee internal/external audits for compliance.

Skills

Organizational Skills

Strategic Mindset

Communication

Data-Driven Decision Making

Education

Bachelor's degree in Business/Management

Tools

Lean Six Sigma

Agile

Kaizen

Job description

Overview

The Operations Manager will play a central role in guiding and supporting the operational and strategic objectives of our organization. This position requires a dynamic individual with strong organizational skills and a strategic mindset to manage key projects and initiatives, including cross-functional projects and long-term growth efforts. The ideal candidate will have a proven track record in robust operations and project management, with a focus on driving efficiency, process improvement, and organizational alignment.

Roles And Responsibilities

Company-Wide Process Optimization

• Identify, analyze, and streamline inefficiencies in cross-functional workflows, leveraging automation tools to reduce manual effort and errors.
• Proactively troubleshoot operational risks by implementing scalable solutions and monitoring systems for continuous improvement.
• Lead change management processes, facilitating the successful rollout and adoption of company-wide policies.
  
  

UK Entity & Payments Infrastructure

• Lead the end-to-end process of operationalizing the UK entity, ensuring full legal and regulatory compliance.
• Set up and manage the UK-based payment processing infrastructure.
• Coordinate with legal, finance, and compliance teams to establish necessary frameworks for operations in the UK.
  
  

Audit & Compliance

• Lead and oversee internal/external audits to ensure compliance and identify areas for improvement.
• Mitigate risks through proactive controls and process reviews.
  
  

Support and Ad-Hoc Projects

• Lead project coordination for the internal ERP migration
• Handle routine business activities, such as office lease management, insurance coordination, and compliance with legal filings.
• Optimize and streamline day-to-day operations by implementing and improving policies, procedures, and workflows to enhance productivity and cross-departmental efficiency.
  
  

Requirements

• Bachelor's degree in Business/Management (advanced degree preferred)
• 3+ years in a similar role
• Strategic leader and data-driven decision-maker proficient in cross-functional management, using operational tools and leveraging analytics platforms
• Proven ability to drive operational efficiency through process optimization and scaling (Lean Six Sigma/Agile/Kaizen), workflow automation, and continuous improvement programs
• Strong communicator able to align stakeholders and lead change management efforts