Business Operations Manager

Vision Express; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading retail company as a Business Operations Manager, overseeing performance across multiple sites in the South of England. The role requires strong leadership skills, experience in a franchise model, and the ability to drive operational excellence. Enjoy benefits like a company car, bonuses, and flexible benefits while being part of a diverse community.

Benefits

Company car provided

Free eyewear up to £550 annually

On-target bonuses of up to £3,000 per month

Enhanced pension with 6% employer contribution

33 days annual leave

Family and friends discounts

Confidential Employee Assistance Program

Flexible benefits including Dental, Healthcare, and Critical Illness cover

Opportunity to participate in the OneSight EssilorLuxottica Foundation

Qualifications

• Minimum 3.5 days per week onsite.
• Experience in franchise business models preferred.

Responsibilities

• Lead and support performance across 37 stores.
• Influence and coach Joint Venture Partners.

Skills

Leadership

Influencing

Emotional Intelligence

Job description

Join to apply for the Business Operations Manager role at Vision Express.

Role Overview

Are you a dynamic and resilient business leader with a track record of driving performance across multiple sites?

We’re looking for a Business Operations Manager to lead and support the performance of our joint venture operations across the South of England. This role involves supporting 37 stores with regular travel across London, South Central England, Southeast England, and the South Coast.

The ideal candidate will have multisite leadership experience, be comfortable in a dynamic, people-focused environment, and capable of influencing and coaching our Joint Venture Partners to operational excellence. Experience in a franchise business model is strongly preferred.

This is a full-time role, requiring a minimum of 3.5 days per week onsite.

Benefits

• Company car provided.
• Free eyewear up to £550 annually.
• On-target bonuses of up to £3,000 per month, depending on store performance.
• Enhanced pension with 6% employer contribution.
• 33 days annual leave, with options to buy or sell holiday.
• Family and friends discounts, plus a free eye test.
• Confidential Employee Assistance Program.
• Flexible benefits including Dental, Healthcare, and Critical Illness cover.
• Opportunity to participate in the OneSight EssilorLuxottica Foundation.

Desired Experiences

• Influencing stakeholders without direct authority.
• Understanding store performance and operational excellence.
• Driving business engagement and compliance across multiple sites.
• Handling challenging conversations with stakeholders.
• Emotional intelligence to support team and stakeholders.
• Experience with multiple store improvement plans.
• Managing multiple priorities effectively.
• Experience in franchise business models is preferred.

Why Join Vision Express?

Be part of a larger community with over 550 stores across UK and Ireland. We value diversity and inclusion, fostering a culture of mutual trust to achieve our goals.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Retail