Business Operations Coordinator - Net-A-Porter & Mr Porter

LuxExperience; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital luxury group in the UK is seeking a Business Operations Coordinator to support the Brand Partnerships team. This role involves assisting with campaign setup, revenue tracking, and general team coordination. The ideal candidate will have at least 2 years of experience in business support or digital marketing, along with strong Excel and PowerPoint skills. You will thrive in a collaborative and detail-oriented work environment, contributing to campaign success and operational efficiency.

Benefits

Performance bonus schemes

Pension contributions

Discount portal

Staff discount

Private healthcare

Flexible working

Team support environment

Qualifications

• At least 2 years' experience in business support, operations, or digital marketing.
• Comfortable working with numbers and reporting tools.
• Highly organized with strong attention to detail.

Responsibilities

• Support the Ad Operations Team with campaign setup and QA tracking.
• Maintain up-to-date revenue tracking spreadsheets.
• Assist in process documentation and team workflow improvements.

Skills

Strong Excel skills

Excellent PowerPoint proficiency

Organizational skills

Attention to detail

Proactive attitude

Strong communication skills

Job description

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

We are seeking a talented Business Operations Coordinator to join the team. As the Business Operations Coordinator in the Brand Partnerships team, you will play a vital support role across both business management and advertising operations functions. You will help ensure the smooth running of commercial and operational processes that underpin brand campaign execution and financial planning. This is a highly collaborative and detail-oriented role, ideal for someone looking to build a career in business operations, finance, or digital advertising within a fast-paced and creative environment. You’ll gain broad exposure to campaign delivery, revenue tracking, reporting, and commercial processes across NET-A-PORTER and MR PORTER. Some of the essentials for you to know are:

Besides a competitive salary, we can offer you :

• Performance bonus schemes dependent on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what the Business Operations Coordinator will be doing...

Operational & Campaign Support

• Support the Ad Operations Team with campaign setup documentation, QA tracking, and delivery monitoring
• Assist with traffic sheet updates, asset tracking, and campaign go-live coordination
• Monitor campaign delivery data and flag underperformance or reporting inconsistencies
• Coordinate cross-functional requests across Sales, Creative, Tech, and Production to support campaign delivery timelines

Revenue & Reporting Coordination

• Work closely with the Business Management Team to maintain up-to-date revenue tracking spreadsheets and deal documentation
• Support the collection and recording of brand commitments and ensure timely data entry for financial planning
• Help prepare regular and ad hoc revenue and performance reports for internal stakeholders and brand partners
• Assist with the reconciliation of revenue with Finance and updates to budgeting tools

Process & Systems Administration

• Maintain and update central trackers, including pricing sheets, campaign logs, and internal dashboards
• Support the creation and formatting of team presentations, sales decks, and internal reports
• Assist in process documentation and the continual improvement of team workflows and operations
• Liaise with internal departments to collect required data for seasonal and quarterly reviews

General Coordination & Team Support

• Schedule and coordinate meetings, team check-ins, and campaign wrap-up sessions
• Support ad hoc requests from the Global Head of Brand Partnerships related to reporting, analysis, or process support
• Help ensure compliance with campaign tracking, tagging standards, and financial data accuracy

The type of Business Operations Coordinator we're looking for

• At least 2 years' experience in a business support, operations, or digital marketing environment
• Strong Excel skills (data entry, formulas, pivot tables) and excellent PowerPoint proficiency
• Highly organised, with strong attention to detail and a methodical approach to task management
• Comfortable working with numbers, reporting tools, and campaign data
• Proactive, collaborative attitude with the ability to manage multiple priorities across stakeholders
• Strong communication skills and confidence working cross-functionally in a fast-paced environment

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.