Business Operations Coordinator

Marston Events; Salfords; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

28 days holiday including bank and PH

Employee Assistance Programme

Pension scheme

Volunteering days

Flexible working arrangements

Job summary

Marston Events Limited is seeking a Business Operations Manager to work closely with the Chief Operating Officer in Salfords, Surrey. The role combines strategic thinking with hands-on process improvement to support a growing events business while maintaining delivery quality and customer experience.

You will lead recruitment coordination, onboarding, and stay/offboarding processes, while implementing practical improvements and documenting standard Operating Procedures.

Qualifications

• Experience in recruitment coordination and onboarding processes.
• Strong focus on improving employee experience and retention.
• Ability to document and standardise internal processes.

Responsibilities

• Document and strengthen internal processes.
• Coordinate recruitment and onboarding activities.
• Improve internal systems, training, and accountability.
• Support COO with company-wide meetings and governance.

Skills

Recruitment coordination

Onboarding

Process optimisation

Employee experience

Job description

Line Manager: Ruth Hunt - Chief Operating Officer

Direct Reports: non

Department: Operations

Location: Salfords (Surrey), UK

Job type / hours: Full time / 40 hours per week

Strategic Focus

Resilience: Working directly with Marston's Chief Operating Officer to improve people processes, introduce better ways of working and help a growing events business become more scalable.

Operational focus

Estates, HR including recruitment and onboarding, Health and Safety, Payroll, Processes and Standards

Hybrid options available upon successful probation period and Line manager agreement

Occasional UK travel for events may be required

Help Shape the next chapter of Marston Events

Are you passionate about improving processes, recruiting great people and implementing improvements that makes a difference?

We are looking for a systematic and thorough self-starter to work alongside Marston’s COO to document and strengthen internal processes and create clear and consistent ways of working and ownership across our business. From recruitment and onboarding to implementing better processes across the business, this is an opportunity for someone who enjoys taking initiative, improving how thing work and turning ideas into practical results. This role is heavily operational in nature and requires someone comfortable switching between thinking strategically and rolling their sleeves up to get things done.

The Business Operations Manager will enable our operation to sustainably grow, ensuring we protect the quality of our delivery and continue creating exceptional graduation experiences in partnership with our Institutions. Our people sit at the heart of what makes Marston special and the Business Operations Manager will create a positive and values driven recruitment and onboarding experience for all new starters.

Three key priority areas of this role:

Your strategic priority is building Resilience: Working directly with Marston’s Chief Operating Officer to improve people processes, introduce better ways of working and help a growing events business become more scalable.

• People processes: Taking ownership of recruitment coordination, onboarding, stay conversations,offboarding and improvements to the employee experience.
• Process improvement: Identifying inefficiencies, developing practical solutions and ensuring new processes and relevant documentation are deployed and adopted.
• Operational support: Working closely with the COO to improve internal systems, documentation, training, accountability and coordination across Marston. Including supporting Senior Team and company wide meetings.

About the person we are seeking

You will:

• Enjoy creating structure where processes are still developing.
• Spot opportunities to improve things and take the initiative to act on them.
• Be comfortable moving between practical administration and wider improvement projects.
• Can influence colleagues and follow through on actions without needing to manage everyone directly.
• Want to see the tangible impact of your work in a growing business.

To Note

This role is primarily office based and will require at least four working days in the office per week.Marston has a secondary site based in Andover (Hampshire) and the role holder will be required to visit and work from this site once a month.

About Marston Events

Marston Events was founded in 2005 and has grown into a prestigious and expanding company specialising in graduation ceremony services. We work in partnership at ceremonies with universities, colleges, schools, and professional bodies across the UK and internationally. Our core services include expert event management, the design and supply of high-quality gowns, professional graduation portraits by qualified and experienced photographers, event media services, and venue ticketing services.

Marston Events is dedicated to celebrating the power of aspiration, recognising that gowns and mortarboards symbolise hard work, dedication, and the potential for future success. Our expert and personalised customer service is based on trust and integrity, which we see as our greatest strength. Marston Events goes the extra mile to support the graduands and Universities that we serve with professionalism at all times.

Spread over three sites across the UK - Andover, Salfords (Surrey), and Belfast, Marston offers a wide variety of job roles throughout the company and takes pride in its richly diverse workforce of specialists. We deliver our services not only in this country but internationally and have ambitious plans to grow and develop outside the UK. We care deeply about our staff and everyone that works alongside us. Our most recent staff survey highlighted ‘team spirit’, ‘respect’ and ‘inclusivity’ as some of the key factors that makes our team unique. "It is a very friendly and supportive culture where everyone feels safe to communicate and innovate"

Company benefits include

• The chance to work in a supportive company that’s passionate about creating memorable experiences
• Employee Assistance Programme (Peninsula) - 24 hour helpline and hub for a offering a range of services from experienced therapists or specialist advisors.
• Access to Pension Scheme - more info available on request
• 28 day holiday allowance including bank holidays
• Enhanced holiday allowance for long service, starting from one full year
• Volunteering days
• Hybrid and Flexible working arrangements (role dependant)