Business Operations Coordinator

Vero HR Ltd; Basingstoke; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Office-based in Basingstoke

25 days' annual leave

Discretionary bonus

Death in service 4x salary

Pension contributions 4% employer, 5%”

Employee Assistance Programme

Wellbeing and social events

Descripción de la vacante

Vero HR Ltd is recruiting on behalf of a UK debt recovery and financial services client for a Business Operations Coordinator in Basingstoke. The role focuses on administration, reporting, reconciliation and data quality to support Collections and Recoveries.

You will maintain records, generate MI and dashboards, and help with monthly client reporting. Candidates should be highly organized, analytical and detail-oriented, with strong Excel and data handling skills.

Formación

• Experience in collections or financial services is preferred.
• Strong Excel skills and ability to analyse data.
• Ability to work with large datasets and multiple sources.
• Attention to detail and accuracy.
• Good written and verbal communication.
• Able to work independently while collaborating across teams.
• Knowledge of controls, audit trails and data governance.

Responsabilidades

• Provide administrative support across the Collections and Recoveries function.
• Maintain accurate customer, agreement and portfolio records across systems.
• Support banking, payment administration and reconciliation activities.
• Assist with customer and client invoicing and write-off administration.
• Maintain audit trails, supporting documentation and records.
• Produce regular management information, portfolio reports and dashboards.
• Support monthly client and funding partner reporting requirements.
• Extract, review and reconcile data from multiple systems and tools.
• Use Excel and Power BI to analyse portfolio performance and trends.
• Investigate data discrepancies and support resolution of reporting issues.
• Monitor data quality and identify inconsistencies.

Conocimientos

Data analysis

Attention to detail

Organizational skills

Communication skills

Independent working

Data governance knowledge

Audit trails

Herramientas

Excel

Power BI

Descripción del empleo

We are the internal recruitment partner for our client, a UK debt recovery and financial services business, providing professional, ethical and commercially focused solutions across the full debt recovery lifecycle.

Are you highly organised, analytical and detail oriented, with a passion for producing accurate reporting and maintaining high-quality data?

We’re looking for a Business Operations Coordinator to support the Collections and Recoveries operation through a combination of administration, reporting, reconciliation and data quality activities.

You’ll play a key role in ensuring portfolio information is accurate, reporting is delivered effectively and operational controls are maintained.

Your responsibilities will include:

• Providing administrative support across the Collections and Recoveries function.
• Maintaining accurate customer, agreement and portfolio records across internal systems.
• Supporting banking, payment administration and reconciliation activities.
• Assisting with customer and client invoicing and write off administration.
• Maintaining clear audit trails, supporting documentation and operational records.
• Producing regular management information, portfolio reports and performance dashboards.
• Supporting monthly client and funding partner reporting requirements.
• Extracting, reviewing and reconciling data from multiple systems and reporting tools.
• Using Excel and Power BI to analyse portfolio performance and trends.
• Investigating data discrepancies and supporting resolution of reporting issues.
• Monitoring data quality and identifying inconsistencies or reporting exceptions.
• Supporting month-end reporting, reconciliation and stakeholder reporting activities.
• Maintaining procedure documents and training guides to support operational consistency

We’re looking for someone who is organised, proactive, analytical and highly detail focused, with the confidence to investigate issues and challenge information when figures do not reconcile.

You’ll ideally have experience within collections, financial services, lending, asset finance, reporting or regulated operational environments, together with:

• Strong Microsoft Excel skills.
• Experience producing management information, reporting or operational analysis.
• The ability to work confidently with large datasets and multiple information sources.
• Strong attention to detail and accuracy.
• Excellent organisational skills and the ability to manage recurring deadlines.
• Good written and verbal communication skills.
• The ability to work independently whilst collaborating effectively across teams.
• An understanding of controls, audit trails and data governance principles.
• Experience using Power BI would be advantageous.

In return we are offering:

• Competitive salary circa £31,000, depending on experience.
• Office-based role in Basingstoke, Monday to Friday, 9:00am - 5:00pm (35 hours per week).
• Friendly, collaborative team culture with a supportive management approach.
• 25 days' annual leave plus bank holidays.
• Opportunities for growth within a well-established and expanding financial services organisation.
• Discretionary bonus scheme.
• Death in service - 4x annual salary.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Various wellbeing and Social events throughout the year.