Collections & Reporting Operations Coordinator

Confidential; Basingstoke; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Office-based role in Basingstoke

25 days' annual leave + bank holidays

Discretionary bonus scheme

Death in service - 4x annual salary

Pension contributions 4% employer, 5%

Employee Assistance Programme

Wellbeing and social events

Job summary

Confidential, based in the UK, is recruiting a Business Operations Coordinator to support the Collections and Recoveries function. The role focuses on administration, reporting, reconciliation and data quality to ensure portfolio data integrity and effective reporting.

You will work with large datasets using Excel and Power BI, producing management information and dashboards while maintaining controls and audit trails. The role offers a friendly team, standard hours, and strong benefits.

Qualifications

• Experience producing management information and dashboards.
• Able to work with large datasets from multiple sources.
• Excellent written and verbal communication.
• Strong organisational skills and ability to meet deadlines.
• Understanding of controls and audit trails.

Responsibilities

• Provide administrative support across Collections and Recoveries.
• Maintain accurate customer, agreement and portfolio records in systems.
• Support banking, payment administration and reconciliation activities.
• Assist with customer and client invoicing and write-off administration.
• Maintain audit trails, supporting documentation and records.
• Produce regular management information, portfolio reports and dashboards.
• Support monthly client and funding partner reporting requirements.
• Extract, review and reconcile data from multiple systems and tools.
• Use Excel and Power BI to analyse portfolio performance and trends.
• Investigate data discrepancies and support issue resolution.
• Monitor data quality and identify inconsistencies or reporting exceptions.
• Support month-end reporting, reconciliation and stakeholder reporting.
• Maintain procedure documents and training guides for consistency.

Skills

Excel

Power BI

Data analysis

Detail-oriented

Data quality

Job description

Confidential, based in the UK, is recruiting a Business Operations Coordinator to support the Collections and Recoveries function. The role focuses on administration, reporting, reconciliation and data quality to ensure portfolio data integrity and effective reporting.

You will work with large datasets using Excel and Power BI, producing management information and dashboards while maintaining controls and audit trails. The role offers a friendly team, standard hours, and strong benefits.