Collections & Recoveries Manager

DF Capital

Manchester

On-site

GBP 65,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Pension Plan

Annual Leave 30

Gym Membership

Discretionary Bonus

Share Awards

Life Assurance

Income Protection

SAYE Plan

Bike/EV Salary Sacrifice

Volunteer Days

Job summary

DF Capital, based in Manchester, seeks a Collections & Recoveries Manager to lead the bank's collections, recoveries and enforcement across Inventory Finance and Structured Finance portfolios. You will minimize credit losses, maximise recoveries, protect collateral, and ensure fair treatment throughout the lifecycle.

You will manage customers in difficulty, balancing commercial outcomes with regulatory requirements and customer outcomes while collaborating with Credit Risk, Portfolio Monitoring,

Qualifications

Extensive experience supporting customers through collections in regulated settings.
Excellent communication to build positive relationships over the phone.
Knowledge of best practice collections incl. vulnerability management.
Proven ability to improve how a collections team is run.
Commitment to best customer outcomes and leading from the front.
Desire to build a collections capability from scratch.
Some knowledge of asset finance and repossession.
Able to adapt and deliver the best outcomes in varied scenarios.
Comfortable challenging existing processes when needed.

Responsibilities

Lead delinquent and defaulted customer relationships.
Develop and implement recovery strategies aligned to risk appetite.
Maintain respectful, professional collections with customers.
Negotiate repayment solutions delivering optimal outcomes.
Oversee arrears, over-limit, and default statuses.
Prioritise high-risk exposures for resource allocation.
Document and execute collection activities per standards.
Utilise forbearance tools appropriately and effectively.
Coordinate with third parties, reconnection, repossession, and legal teams.
continuously improve processes and communications.
Recommend strategy/policy changes to improve outcomes.

Skills

Extensive collections experience

Strong communication

Recovery best practices

Leadership

Customer outcomes focus

Lead a collections function

Asset finance knowledge

Adaptive, strategic thinker

Policy adherence

Salesforce experience

Commercial collections

Education

Regulated environment experience

Tools

Salesforce

Job description

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

Your new role:

Reporting directly to the Chief Credit Officer, the Collections & Recoveries Manager is responsible for leading the Bank's collections, recoveries and enforcement activities across the Inventory Finance and Structured Finance portfolio.

The role is accountable for minimising credit losses, maximising recoveries, protecting collateral positions and ensuring fair customer treatment throughout the collections and recovery lifecycle.

You will manage a portfolio of customers experiencing financial difficulty, payment default, covenant breaches or insolvency events, whilst balancing commercial outcomes, regulatory requirements and customer outcomes. Working closely with Credit Risk, Portfolio Monitoring, Operations and Legal teams, the Collections & Recoveries Manager develops and executes recovery strategies designed to maximise realisations and reduce impairment losses.

This role also provides leadership over both pre-default and post-default collections activities, including inventory recoveries, forbearance arrangements, enforcement action and insolvency management.

Responsibilities & Duties:

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities:

Lead the management of all delinquent, impaired and defaulted customer relationships.
Develop and implement collections and recovery strategies aligned to the bank's risk appetite and recovery objectives.
Deliver a positive and professional approach to collections, ensuring our customers are treated with respect and empathy at all times
Negotiate, monitor and implement repayment solutions that deliver the right outcomes for our customers and the Bank
Maintain oversight of all customers entering arrears, over-limit positions or default status.
Prioritise management attention and resource allocation towards higher-risk or higher-value exposures.
Ensure all collection activities are appropriately documented and executed within agreed service standards.
Ensure the available arrangement/forbearance toolkit is fit for purpose and employed as intended.
Instruct and liaise with third parties such as reconnection or repossession agents and lawyers.
Continuously improve on processes, approaches and communications.
Make recommendations on changes to strategy and policies to deliver the best outcomes for the Bank and our customers.
Remain compliant with all applicable legislation and regulation at all times.
Collaborate with internal teams such as Credit and Legal to ensure a coordinated approach to collections and recoveries

Requirements:

Extensive experience of supporting customers through the collection process in a regulated environment
Strong communication skills and a real ability to develop positive relationships over a phone call
Knowledge of best practice approaches to collections, including latest developments on fact finding and vulnerability management techniques
A proven ability to improve the way a collections team is managed, with a strong personal view on what good looks like
A commitment to delivering the best customer outcomes
A desire to lead and build a collections approach from scratch
Some knowledge of the asset finance sector, including repossession of goods
Highly adaptive, able to think their way through varied situations, whilst able to keep their eye on delivering the best outcomes
Able to adhere to company policy, and challenge existing thought processes in the right way
Experience with Salesforce would be beneficial
Experience of commercial collections and recoveries would be beneficial