Performance & Insight Business Partner

Service Care Solutions Ltd; West Midlands; Hybrid; GBP 51,000 - 62,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Service Care Solutions Ltd, on behalf of a West Midlands Housing Association, seeks an experienced Performance & Insight Business Partner. You will lead performance reporting, provide data-driven insights, and drive strategic decision-making with senior leaders and stakeholders while delivering dashboards, KPI frameworks and regulatory reporting.

This is a fixed-term role with hybrid working and a view to permanency.

Qualifications

• Significant experience in performance reporting, BI or data analytics.

Responsibilities

• Leading development and delivery of performance reports, dashboards and MI.

Skills

Performance reporting

BI analysis

Dashboards

Stakeholder management

Power BI

Excel

Data analysis

Communication

Education

Relevant BI/analytics qualification

Tools

Power BI

Excel

Job description

Location: West Midlands
Contract: Fixed Term Contract Until March 2027 (Potential to Become Permanent)
Hours: 37 Hours per Week
Salary: £56,385 equivelant
Working Pattern: Hybrid Working (Approx. 2 Days per Week in the Office)

Performance & Insight Business Partner | Housing Association | West Midlands

I am currently recruiting on behalf of a highly respected Housing Association in the West Midlands for an experienced Performance & Insight Business Partner to join their Performance and Insight team on a fixed-term basis until March 2027. This is an exciting opportunity for a performance, insight or business intelligence professional to play a key role in helping shape organisational decision-making through the delivery of high-quality performance reporting, customer insight and strategic analysis. Working closely with senior leaders, stakeholders and Board members, you will provide evidence-based insights that drive continuous improvement and enhance services for customers across the organisation.

Key responsibilities

• Leading the development and delivery of performance reports, dashboards, scorecards and management information.
• Producing insightful analysis that supports strategic and operational decision-making.
• Monitoring performance against targets, trends and benchmarks, identifying risks, opportunities and areas for improvement.
• Translating complex data and technical information into clear, actionable recommendations for a range of audiences.
• Leading customer research and insight projects using both qualitative and quantitative methodologies.
• Acting as the Performance & Insight representative on organisation-wide projects.
• Building strong relationships with internal stakeholders, external partners and account managers to ensure successful project delivery.
• Supporting the development and maintenance of KPIs, performance frameworks and reporting processes.
• Contributing to regulatory and statutory reporting requirements.
• Supporting data quality initiatives and promoting a culture of evidence-based decision-making.
• Presenting findings and recommendations to senior leaders, Board members and other key stakeholders.

About You

• Significant experience within performance reporting, business intelligence, data analysis or a similar discipline.
• Experience leading customer research projects using both qualitative and quantitative research methods.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience translating complex information into meaningful business insight and recommendations.
• Proven ability to influence, advise and constructively challenge senior stakeholders.
• Experience developing dashboards, scorecards, management reports and performance frameworks.
• Confidence working with technology and supporting data-related projects and system improvements.
• Experience managing relationships with external suppliers, partners or account managers.
• Strong communication and presentation skills with experience engaging a wide range of audiences.
• Advanced Microsoft Excel skills and experience using reporting and data visualisation tools.
• Experience with Power BI would be highly desirable.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• A relevant qualification, or equivalent experience, in business intelligence, analytics, statistics, performance management or a related field.

Desirable Experience

• Knowledge of the social housing sector and regulatory environment.
• Understanding of governance, risk management and regulatory reporting requirements.

What's on Offer?

• Salary of £56,385.
• Hybrid working arrangement with approximately 2 days per week in the office.
• Fixed-term contract until March 2027 with potential for the role to become permanent.
• Opportunity to influence strategic decision-making across the organisation.
• Exposure to senior leadership, Board members and high-profile projects.
• A chance to contribute to service improvements that positively impact customers and communities.