Business Improvement Officer

ASA Recruitment; Paisley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A property services company is seeking a Repairs Delivery Technical Officer in Paisley. The role involves managing housing repairs, ensuring compliance with regulations, and engaging with tenants and contractors. Candidates should have experience in social housing or similar roles, strong project management skills, and proficiency in Microsoft Office. Motivated individuals who want to improve housing services are encouraged to apply.

Qualifications

• Experience in social housing maintenance or as a Clerk of Works.
• Ability to manage contractors and engage with stakeholders effectively.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Manage housing repairs and maintenance works.
• Raise work orders and process related invoices.
• Ensure compliance with legionella and asbestos regulations.
• Act as a contact point for tenants and property owners.
• Monitor quality and address customer satisfaction issues.

Skills

Project management

Customer engagement

Compliance understanding

Education

HND qualification or equivalent

Tools

Microsoft Office

Housing systems

Job description

Description

We are looking for a Repairs Delivery Technical Officer to join our client’s Property Services & Factoring Team. This role will support the delivery of reactive, cyclical, void, and planned maintenance works across our housing stock. You’ll manage projects from pre-inspection through to post-inspection, working closely with contractors, tenants, and owners to ensure works are completed to a high standard, on time, and in line with statutory and best practice requirements.

Key Responsibilities

• Manage housing repairs and maintenance works, including inspections and contractor oversight.
• Raise work orders and process related invoices.
• Ensure works meet compliance requirements, including legionella and asbestos.
• Act as a central point of contact for tenants, owners, and Factoring Officers.
• Monitor quality and customer satisfaction, addressing issues promptly.
• Support colleagues in project meetings, providing effective progress updates.
• Maintain accurate data and records using Microsoft Office and housing systems.
• Contribute to resident-related policy and procedure development in housing asset management.

Essential Skills & Experience

• Experience as a Clerk of Works, Maintenance Officer, or similar within social housing.
• Strong project management and customer engagement expertise.
• Experience in Local Authority housing, RSL maintenance, or property management.
• Proven ability to manage contractors and build effective relationships with stakeholders.
• Proficiency in Microsoft Word, Excel, and data systems.

Desirable

• HND qualification or equivalent professional expertise.
• Membership (or eligibility for membership) of a relevant professional body.
• Strong problem-solving and analytical skills.
• Excellent communication and influencing skills.

If you are motivated by improving housing services, skilled in managing contractors, and passionate about delivering positive outcomes for residents, apply now, we’d love to hear from you.