Business Development Assistant

HCB Solicitors Limited; Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension

Holiday entitlement 26 days

Hybrid working

Cycle to work

Online training courses

Medicash & EAP

Monthly events

Job summary

HCB Solicitors Limited in the United Kingdom seeks an Administrative, Business Development & Customer Service Support to assist the BD & CS Manager and conveyancing teams. You will handle enquiries, maintain relationships with introducers, assist campaigns and keep CRM records updated.

Key duties include preparing reports and communications, coordinating events, and ensuring timely follow-up of referrals. The role offers hybrid working after probation, 26 days holiday, and access to benefits

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Attention to detail and accuracy.
• Confident telephone manner and professional approach.
• Good customer service and client-focused attitude.
• Ability to prioritise workload and manage multiple tasks.
• Good IT skills including Microsoft Office and CRM/case management systems.
• Ability to work independently and as part of a team.
• Proactive with ownership of responsibilities.

Responsibilities

• Provide day-to-day administrative support to the Business Development & Customer Service Manager.
• Assist with maintaining and developing relationships with introducers, agents, brokers, developers and other professional contacts.
• Support business development campaigns, events, meetings and networking activities.
• Maintain accurate records of business development contacts, referrals and opportunities.
• Assist with preparing reports, presentations, correspondence and business development materials.
• Monitor and follow up business development enquiries and referrals.
• Help track referral sources and identify opportunities for further engagement.
• Assist with maintaining CRM systems and ensuring contact and referral information is kept accurate and up to date.
• Support the preparation and distribution of newsletters, updates and other client/referrer communications.
• Liaise with internal teams to ensure new referrals and enquiries are passed to the appropriate person promptly.
• Timely and effective support provided to the Business Development & Customer Service Manager.
• Quality and responsiveness of client and referrer communications.
• Effective follow-up of enquiries, referrals and agreed actions.
• Contribution to customer satisfaction and service improvements.
• Support provided to business development activity and relationship management.
• Consistent delivery of high-quality administrative support.

Skills

Written communication

Verbal communication

Organisational skills

Attention to detail

Telephone manner

Customer service

Prioritisation

MS Office

CRM systems

Team player

Tools

MS Office

CRM systems

Job description

To provide effective administrative, client-service and business development support to the Business Development & Customer Service Manager, helping to deliver an excellent client experience while supporting the growth and development of the conveyancing business.

The role will involve working closely with the Business Development, Customer Service and Conveyancing teams to ensure enquiries, client communications, referrals and business development activities are handled efficiently and professionally.

Key Responsibilities

Business Development Support

• Provide day-to-day administrative support to the Business Development & Customer Service Manager.
• Assist with maintaining and developing relationships with introducers, agents, brokers, developers and other professional contacts.
• Support business development campaigns, events, meetings and networking activities.
• Maintain accurate records of business development contacts, referrals and opportunities.
• Assist with preparing reports, presentations, correspondence and business development materials.
• Monitor and follow up business development enquiries and referrals.
• Help track referral sources and identify opportunities for further engagement.
• Assist with maintaining CRM systems and ensuring contact and referral information is kept accurate and up to date.
• Support the preparation and distribution of newsletters, updates and other client/referrer communications.
• Liaise with internal teams to ensure new referrals and enquiries are passed to the appropriate person promptly.

Essential

• Excellent written and verbal communication skills.
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Confident telephone manner and professional approach.
• Good customer service skills and a client-focused attitude.
• Ability to prioritise workload and manage multiple tasks.
• Good IT skills, including Microsoft Office and the ability to learn CRM and case management systems.
• Ability to work independently while also contributing effectively to a team.
• Proactive approach with the ability to follow up tasks and take ownership of responsibilities.
• Professional, approachable and commercially aware.

Desirable

• Previous experience within a conveyancing, property, legal or professional services environment.
• Understanding of the residential property/conveyancing process.
• Experience working with a CRM or customer relationship management system.
• Experience dealing with estate agents, mortgage brokers, developers or other property professionals.

Personal Attributes

• Professional and personable.
• Proactive and self-motivated.
• Reliable and well organised.
• Customer-focused.
• Commercially minded.
• Confident building relationships with a range of people.
• Calm and professional when dealing with difficult or demanding situations.
• Flexible and willing to support the wider team.
• Positive attitude with a willingness to learn and develop.

Key Performance Areas

Success in the role will be measured through:

• Timely and effective support provided to the Business Development & Customer Service Manager.
• Quality and responsiveness of client and referrer communications.
• Effective follow-up of enquiries, referrals and agreed actions.
• Contribution to customer satisfaction and service improvements.
• Support provided to business development activity and relationship management.
• Consistent delivery of high-quality administrative support.

Pension – The Peoples Partnership, 3% employer and 5% employee contribution which can be increased. Auto enrolled after 3 months but can join sooner if you wish.

26 days holiday plus bank holidays.

Christmas week closure.

Holiday purchase scheme – Purchase 3 extra days per year. (Reviewed annually)

Bonus holiday scheme (up to 12 additional days leave a year, for each monthly income target achieved).

Annual bonus related to achievement of fee income targets. ( Fee earner only)

Hybrid working after successful probation period of 3 months. ( Fee earner only)

Online training courses.

Cycle to work scheme.

Monthly fun events with prizes.

Medicash Scheme and EAP (enrolled after a 3 month probation period)