Business Assistant - Memory Service

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking a Business Assistant to support the Memory Service within the Directorate of Mental Health. The role involves processing referrals, diary management, meeting administration and ensuring smooth reception and patient communications.

You will work Monday to Friday, 9.00 am – 5.00 pm (37.5 hours) and may be required to work at an alternative base to meet service needs.

Qualifications

• Experience administering front-line admin tasks in a clinical or public sector setting.
• Proven ability to work with minimal supervision and as part of a team.
• Strong ICT skills and accuracy in data handling.

Responsibilities

• Provide comprehensive administration support to the Memory Service and wider Mental Health Directorate.
• Process referrals, manage diary, arrange meetings and minutes.
• Handle telephone and written communications with patients and carers; assist reception when required.

Skills

Administrative experience

Microsoft Office

Communication skills

Teamwork

Tools

Microsoft Office

Job description

We have an excellent opportunity for a Business Assistant to join the Memory Service within the Directorate of Mental Health.

The hours of work are Monday to Friday 9.00 am - 5.00 pm - 37.5 hours per week.

As a Business Assistant for the Memory Service, you will be responsible for providing a comprehensive administration service which will include: Supporting a clinical team Processing referrals Telephone and written correspondence with patients Diary management Organising meetings, preparing agendas and taking minutes Good working knowledge of Microsoft Office applications Data inputting Other general administration duties In addition to that you will be required, on occasion, to cover the reception which will include meeting and greeting visitors face to face and answering the telephone in a timely manner. There will also be the requirement to work at an alternative base when service need requires this.

This is an incredibly rewarding role working with a team who support people with memory problems across Leicester, Leicestershire and Rutland. For this role, we are looking for people with great administration experience, strong communication skills with the ability to work on their own and in a team. You'll need to be highly organised with good planning skills and highly skilled in Microsoft Office. It is a very friendly environment, and we are looking for people who demonstrate our values of Compassion, Trust, Respect and Integrity.

Main duties of the job

As a Business Assistant you will be the first point of contact for patients, carers and other professionals via telephone enquiries or face to face. You will be working proactively as part of the wider administrative and clinical team including other services within the directorate of Mental Health. You will be processing referrals, data inputting, and other relevant duties that support the wider clinical team.

For this you will require: Excellent IT skills Good written and verbal communication skills The ability to liaise with service users in a calm and compassionate manner. The ability to work positively and proactively as part of the wider administrative and clinical teams. The ability to be highly organised with good planning skills. You will need the right to work in the UK as we do not offer sponsorship for this role

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. All jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Leicestershire Partnership NHS Trust

Address

Bennion Centre, Glenfield Hospital, Groby Road

Bennion Centre, Glenfield Hospital, Groby Road