Business Assistant - Memory Service

Leicestershire Partnership; Leicester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Pension contribution

Holiday leave 27 days

Free onsite parking

Benefits package

Health and wellbeing support

Job summary

Leicestershire Partnership NHS Trust Memory Service is hiring a Business Assistant to provide comprehensive administration support within the Directorate of Mental Health. Hours are Monday to Friday, 9.00 am–5.00 pm, 37.5 hours per week, with duties including referrals processing, diary management, and patient communications.

The role requires strong IT skills in Microsoft Office, excellent communication, and the ability to work collaboratively in a team.

Qualifications

• Previous administration experience in healthcare or public sector.
• Excellent communication (verbal and written) and team collaboration.
• Proficient with Microsoft Office suite.
• Strong organisational and planning skills with attention to detail.

Responsibilities

• Provide admin support to a clinical team.
• Process referrals and data input.
• Handle telephone and written correspondence with patients.
• Manage diaries and organise meetings, agendas and minutes.
• Cover reception and greet visitors when needed.

Skills

Administration

Communication

Team player

Data entry

Diary management

Phone handling

Tools

Microsoft Office

Job description

Job Overview

We have an excellent opportunity for a Business Assistant to join the Memory Service within the Directorate of Mental Health.

The hours of work are Monday to Friday 9.00 am - 5.00 pm - 37.5 hours per week.

As a Business Assistant for the Memory Service, you will be responsible for providing a comprehensive administration service which will include:

• Supporting a clinical team


• Processing referrals


• Telephone and written correspondence with patients


• Diary management


• Organising meetings, preparing agendas and taking minutes


• Good working knowledge of Microsoft Office applications


• Data inputting


• Other general administration duties

In addition to that you will be required, on occasion, to cover the reception which will include meeting and greeting visitors face to face and answering the telephone in a timely manner. There will also be the requirement to work at an alternative base when service need requires this.

This is an incredibly rewarding role working with a team who support people with memory problems across Leicester, Leicestershire and Rutland.

For this role, we are looking for people with great administration experience, strong communication skills with the ability to work on their own and in a team. You’ll need to be highly organised with good planning skills and highly skilled in Microsoft Office. It is a very friendly environment, and we are looking for people who demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us, and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

We also offer:

• A generous pension contribution and holiday allowance starting at 27 days


• Free onsite parking


• Access to a wide range of additional benefits such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work-life balance


• Health and Wellbeing Support

Job Description Summary (Main duties and responsibilities)

As a Business Assistant you will be the first point of contact for patients, carers and other professionals via telephone enquiries or face to face. You will be working proactively as part of the wider administrative and clinical team including other services within the directorate of Mental Health.

You will be processing referrals, data inputting, and other relevant duties that support the wider clinical team. For this you will require:

• Excellent IT skills


• Good written and verbal communication skills


• The ability to liaise with service users in a calm and compassionate manner.


• The ability to work positively and proactively as part of the wider administrative and clinical teams.


• The ability to be highly organised with good planning skills.


• You will need the right to work in the UK as we do not offer sponsorship for this role

For more information on the job role, please refer to the job description and person specification.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.