Business Applications Specialist - Hybrid, Training Support

Potter Clarkson LLP; Nottingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working policy (office three/

Birthday leave

Salary sacrifice pension scheme

Discretionary bonus

Health care packages

Charitable day off

Job summary

Potter Clarkson LLP is expanding its Digital Workplace team to mature the support model for core business applications. The role serves as a second-line specialist, supporting IPMS, Aderant, iManage and related systems, while collaborating with Service Desk and vendors to improve reliability and user experience.

You will help define support processes, train Service Desk engineers, and participate in projects covering migrations and new module rollouts across Finance and other business services

Qualifications

• Experience in supporting business-critical applications in a second-line or applications support capacity.
• Understanding of ITIL-aligned incident, request, problem and change processes.
• Experience in professional services or legal environments is desirable.

Responsibilities

• Act as second-line specialist for core business applications (IPMS, Aderant, Sage Intacct, SAP Concur, Kantata, Nintex K2, iManage).
• Investigate, troubleshoot and resolve application issues with vendors and product owners.
• Administer user access and security across IPMS, iManage and finance systems.

Skills

Second line support

Workflow automation

Aderant

iManage

IPMS/case management

Nintex

K2

Power Automate

Incident management

Communication skills

Tools

SQL

Power Automate

Power BI

Nintex K2

IPMS

Job description

Potter Clarkson LLP is expanding its Digital Workplace team to mature the support model for core business applications. The role serves as a second-line specialist, supporting IPMS, Aderant, iManage and related systems, while collaborating with Service Desk and vendors to improve reliability and user experience.

You will help define support processes, train Service Desk engineers, and participate in projects covering migrations and new module rollouts across Finance and other business services