Application Support Specialist - 1st Line (Hybrid)

Stonebridge - Mortgage & Insurance Network; Basildon; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Birthday off

Pension with employer contributions

Performance bonus

Volunteer days

Wellbeing support

Employee discounts

Job summary

Stonebridge Mortgage Solutions is expanding its IT Services team and is seeking an Application Support Associate (1st line support) who is passionate about delivering high-quality support for our adviser platforms. You’ll be the first point of contact for Appointed Representatives, diagnose issues, provide guidance, and collaborate with technology and business stakeholders to ensure smooth operation.

This role offers hybrid working, training, and opportunities to grow in software and application

Qualifications

• Genuine interest in technology, software applications and delivering great customer experiences.
• Strong problem-solving skills with ability to investigate issues and identify solutions.
• Excellent communication to explain concepts clearly to technical and non-technical users.
• Positive, proactive attitude and willingness to learn new systems and processes.
• Ability to manage multiple tasks with strong organisational skills.

Responsibilities

• Provide support to users via phone, webchat, email and ticketing systems.
• Help users navigate applications and maximise tool usage.
• Investigate issues, identify root causes and implement solutions.
• Troubleshoot queries, escalate when appropriate.
• Maintain records of support requests and resolutions.
• Collaborate with Technology and business teams to resolve complex issues.

Skills

Tech interest

Problem solving

Excellent communication

Organisational skills

Customer-focused

Tools

ManageEngine ServiceDesk Plus

Job description

Stonebridge Mortgage Solutions is expanding its IT Services team and is seeking an Application Support Associate (1st line support) who is passionate about delivering high-quality support for our adviser platforms. You’ll be the first point of contact for Appointed Representatives, diagnose issues, provide guidance, and collaborate with technology and business stakeholders to ensure smooth operation.

This role offers hybrid working, training, and opportunities to grow in software and application