Business Application Support Analyst

Polaris Community; Bromsgrove; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading children's service provider in the UK seeks a Business Applications Support Analyst for their Bromsgrove office. This role involves configuring key business applications, managing user access, and supporting operational teams. The position offers a hybrid work approach and a competitive salary with benefits including generous annual leave and a pension scheme.

Benefits

30 days' Annual Leave increasing to 35 days' with length of service

Company Pension Scheme

Life Insurance x 2

Employee Discount Scheme

On-Site Free Parking

Qualifications

• Experience in documenting processes, developing user guides, and systems training.
• Ability to communicate effectively at all levels in both business and technical terms.

Responsibilities

• Configuration of key business applications including case management and rostering.
• Manage system permissions and audit user access.
• Support Super Users in resolving end user queries.

Skills

Strong IT skills

Excellent customer service skills

Strong problem solving skills

Job description

POLARIS

Business Applications Support Analyst

Location: Head Office - Bromsgrove

This role offers a Hybrid Approach to Working.

Salary: Up to £24,000 Per Annum Dependent Upon Experience

Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & On-Site Free Parking

About Us

We are Polaris, one of the UK's largest leading communities of children's service providers.

Within our community, we have independent Fostering and Adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff and believe in their futures.

About the Role

We're looking for a Business Applications Support Analyst to join our established Systems team. As a Business Applications Analyst you will play an essential role in supporting our community wide operational teams in fully utilising our key systems.

Key Responsibilities

• Configuration of our key business applications, including fostering and adoption case management, residential home rostering and residential case management.
• Manage system permissions and audit user access
• Support Super Users in the resolution of end user queries
• Review how the applications are used identify best practice and opportunities for improvements
• Review new functionality as it is released, and implement when adopted

Requirements for the role:

The successful candidate should have the following skills and experience:

• Strong IT skills
• Excellent customer service skills with the ability to communicate effectively at all levels, in both business terms and technical terms
• Experience of documenting processes, developing user guides and systems training
• Strong problem solving skills

For more information about this exciting new role, please call Ian Dixon - Business Applications Manager on 01527 556623.

The successful candidate will be required to complete a standard DBS Check, cost of which will be met by Polaris

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment

INDCOMMP