IT & AV Support Analyst

TieTalent; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Birmingham is seeking a proactive IT & AV Support Analyst to provide hands-on support for AV and IT systems. This role involves troubleshooting, setting up equipment, and ensuring excellent customer service. Ideal candidates will have experience with AV equipment and strong IT skills, contributing to smooth day-to-day operations.

Qualifications

• Experience with AV/video conferencing equipment.
• Strong IT troubleshooting and customer service skills.
• Calm, organised, and confident under pressure.

Responsibilities

• Provide face-to-face and remote IT and AV support.
• Set up and troubleshoot meeting room equipment and video conferencing tools.
• Log and resolve incidents and service requests efficiently.

Skills

AV/video conferencing equipment

IT troubleshooting

Customer service

Communication

Problem-solving

Tools

MS Office

ITIL

Remote support tools

Job description

About

Job Title: IT & AV Support Analyst

Location: Birmingham (Office-Based)

Job Type: Full-Time

We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and service delivery. You'll provide technical assistance to users at all levels, ensuring smooth day-to-day operations and excellent customer service.

Key Responsibilities

1. Provide face-to-face and remote IT and AV support.
2. Set up and troubleshoot meeting room equipment and video conferencing tools.
3. Log and resolve incidents and service requests efficiently.
4. Deliver a meet-and-greet service for VIP meetings and events.
5. Maintain strong relationships with colleagues and third-party vendors.
6. Document fixes and contribute to knowledge sharing.
7. Assist with IT equipment moves, reporting, and service improvements.

What You'll Need

Skills

• Experience with AV/video conferencing equipment.
• Strong IT troubleshooting and customer service skills.
• Calm, organised, and confident under pressure.
• Great communication and problem-solving abilities.

Desirable

• Commercial IT support experience.
• Knowledge of MS Office, ITIL, and remote support tools.
• Familiarity with mobile tech (Windows, iOS, Android).

Nice-to-have skills

• ITIL
• Windows
• iOS
• Android
• Birmingham, England

Work experience

• Desktop Support
• NOC Engineer
• Systems Administrator

Languages

• English