Business Analyst (Billing)

esure Group; Glasgow; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative company in the insurance sector is seeking a skilled professional to enhance billing processes and customer experiences. This role involves analyzing data-driven insights to improve services, collaborating with stakeholders, and ensuring effective documentation for operational handover. With a commitment to digital transformation, the company offers a dynamic environment where your contributions can significantly impact customer satisfaction. Join a team dedicated to reshaping the future of insurance and enjoy a range of competitive benefits and opportunities for professional growth.

Benefits

Discretionary Bonus Scheme

25 Days Annual Leave

Flexible Benefits Platform

Company Funded Private Medical Insurance

50% Discount on Insurance Products

Career Development Opportunities

2 Volunteering Days per Year

Hybrid Working Approach

Qualifications

• Experience in process analysis and improvement initiatives.
• Detailed analytical abilities and inquisitive nature.

Responsibilities

• Develop deep understanding of Billing processes and customer experiences.
• Use data to analyze customer outcomes and identify opportunities.
• Collaborate with Product Owner to define features and user stories.

Skills

Process Analysis

Data-Driven Decision Making

Stakeholder Management

Analytical Skills

SQL

Education

Lean/Six Sigma Certification

Experience in Regulated Environment

Job description

Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good!

We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.

Job Description

This role will have responsibility for both analysis and design on relevant Billing projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle.

What you’ll do:

• Develop deep understanding of Billing processes and associated business and customer experiences
• Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options, collaborate on solutions, and oversee them to resolution.
• Impact assessment of production incidents, analysis and coordination of solutions and remediation
• Support detailed design, documentation and build of the Billing processes and customer experience
• Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs

Qualifications

What we’d love you to bring:

• Experience in process analysis and improvement initiatives, certification such as Lean/Six Sigma would be an advantage
• Experience in a regulated environment, with a focus on developing and enhancing billing processes, is advantageous
• Detailed analytical abilities, an inquisitive nature and not settling until all questions are answered and understood.
• SQL skills are preferred but not essential
• Skilled in managing relationships with key stakeholders at the mid-senior level.
• Ability to document the change ready for handover to Operational areas

Additional Information

The Interview Process (subject to change):

• You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail.
• 1ststageinterviewwithourProductOwnerandsomeoneelsefromtheSquad
• 2ndstageinterviewwith2furthermemberofourAgilesquad
  

What’s in it for you?:

• Competitive salary that reflects your skills, experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
• 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Company funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
• We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources.
• Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
• Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues.
• We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.