Billing Representative

Kinsta Ltd.; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a passionate Billing Representative to join its remote team. This role involves assisting customers with billing inquiries, troubleshooting issues, and ensuring seamless billing processes. The ideal candidate will have strong communication skills and a background in web hosting or SaaS. You'll work in a flexible environment that promotes continuous learning and personal growth. Join a dynamic team that values quality and customer satisfaction, and make a real impact in the world of managed WordPress hosting.

Benefits

Flexible PTO

Paid parental leave

Annual professional development budget

Sabbatical after three years

Location-specific healthcare benefits

Pension plan for UK employees

Qualifications

• 2-3 years of customer-facing experience in web hosting or SaaS.
• Excellent communication skills to explain billing topics clearly.

Responsibilities

• Take ownership of billing issues reported by customers.
• Provide prompt and accurate feedback to customers.

Skills

Web Hosting

SaaS

Customer Service

Communication Skills

Mathematical Skills

Billing Knowledge

Education

High School Diploma

Bachelor's Degree

Tools

Stripe

Job description

Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.

Location Remote Commitment Full-time Remote

Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

We’re looking for an energetic, friendly, and knowledgeable Billing Representative with exceptional communication skills to provide customers with billing assistance via our email ticketing system. This role will report to the Head of Billing.

This role's shift needs are 4 PM—12 MidnightUTC (our team uses UTC for scheduling), with some flexibility. Note that the candidate needs to be currently located in the AMERS region.

What You'll Do:

• Take ownership of billing issues reported by customers and see problems through to resolution.
• Proactively research, troubleshoot, and identify solutions to potential customer billing issues.
• Provide prompt, thorough, and accurate feedback to customers.
• Follow standard procedures for proper escalation of unresolved issues to relevant internal teams.
• Assist in maintaining all non-standard payment (wire and physical check) customers and ensure invoicing and renewals are properly processed.
• Monitor overdue subscriptions and plan cancellations via reporting channels to ensure sites and associated services are appropriately removed from servers.
• Monitor reporting channels daily to ensure subscription issues are investigated and resolved.
• Spearhead billing-related investigations and projects that may arise as needed.
• Calculate pro-rated amounts for additions and removals of services.

What You'll Bring to the role:

• Previous experience in web hosting and/or SaaS spaces.
• 2-3 years of customer-facing experience.
• Native-level fluency in both written and spoken English.
• Excellent communication skills to understand and explain billing topics such as complex invoices, prorated charges and fees, and subscription-based and consumption-based billing practices.
• Hands-on experience working on a billing team that handles subscription-based products.
• Strong mathematical skills.
• Ability to understand complex financial topics and situations.

Bonus points if you have:

• Previous experience and familiarity with utilizing Stripe.
• Flexible PTO.
• Paid parental leave.
• Annual professional development budget: available after one year with Kinsta.
• Sabbatical: available after three years with Kinsta (and every three years thereafter).
• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, and Hungary.
• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta'sPrivacy Policy , including the transfer of your data to the United States.

Kinsta's motivated team is scattered across the globe

The flexibility to work from anywhere fuels motivation and work-life balance, allowing team members to tailor their environments for peak productivity and satisfaction. Being a remote first company also allows us to draw on a pool of international talent, ensuring our quest for superior hosting services is propelled by contributions from only the most exceptional individuals.

Life at Kinsta

Kinsta is a fun and welcoming place where our team members connect to each other around the things they love: travel, learning new languages, reading, family, pets, and more. Kinsta is also a place where quality work gets done.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

• Remote working environment
• Paid vacations
• Flexible PTO so that you can rest and recharge
• Training budget to support you in your career development

How we review and select newcomers

You apply for one of our open positions

We might ask you to complete a short assessment (a video or a test)

We invite you to an initial HR call, so that we can get to know each other

We invite you to one or two rounds of more in-depth, technical interviews with the hiring manager and the team

If you've successfully passed all interview rounds, you’ll receive an offer from us

Once you've accepted our offer, you'll have to pass a background check

Welcome on board!

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