Business Analyst

TDS; Hemel Hempstead; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

33 days holiday incl bank holidays

Pension Scheme

Additional day off for your birthday

Job summary

The Dispute Service (TDS) is hiring a Business Analyst to join the Technology team in Hemel Hempstead. This full-time, permanent role follows a hybrid policy with a minimum of 2 days in the office each week and offers a salary of £48,085.65 per year.

You will work with stakeholders to understand objectives, map processes, document requirements and design Salesforce Service Cloud solutions, with QA and UAT support. Experience in process improvement and stakeholder facilitation is essential.

Qualifications

• Experience as a Business Analyst in a change, process improvement, technology delivery or operational improvement environment.
• Strong ability to gather, analyse and document business requirements and translate into outputs.
• Strong stakeholder management, facilitation and documentation skills.
• Strong understanding of Salesforce functionality and Service Cloud best practices.
• Ability to break down complex requirements into Salesforce solutions and detailed functional design specifications.
• Experience in writing test scenarios, QA testing and supporting UAT.

Responsibilities

• Work with stakeholders to understand objectives, operational challenges, risks and opportunities for improvement.
• Analyse current processes and help define future state processes, business rules and operational workflows.
• Produce documentation including process maps, workflow descriptions, user journeys, business rules and requirements.
• Support standardisation of end-to-end processes to improve consistency, quality and efficiency.
• Identify inefficiencies, duplication, manual workarounds, control weaknesses and improvement opportunities, and make practical recommendations.
• Elicit, analyse and document business requirements with SMEs and product/delivery teams.

Skills

Stakeholder management

Requirements gathering

Process mapping

Documentation

Facilitation

Business-IT liaison

Tools

Salesforce (Service Cloud)

Job description

The Dispute Service (TDS) operates statutory tenancy deposit schemes across the UK, including the Tenancy Deposit Scheme in England & Wales, SafeDeposits Scotland and TDS Northern Ireland, together with tenancy redress and ombudsman services.

We have an opportunity within our Technology team to join them as a Business Analyst.

This is a full-time, permanent position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.

The salary for this role is £48,085.65 per annum.

Some of the key responsibilities include:

• Work with stakeholders across TDS to understand business objectives, operational challenges, process risks and opportunities for improvement.
• Analyse current state business processes and help define future state processes, business rules and operational workflows.
• Produce clear and structured documentation, including process maps, workflow descriptions, user journeys, business rules, requirements and supporting artefacts.
• Support the standardisation of end-to-end business processes to improve consistency, control, quality and efficiency.
• Identify inefficiencies, duplication, manual workarounds, control weaknesses and improvement opportunities, and make practical recommendations to address them.
• Work with subject matter experts, stakeholders and product or delivery colleagues to elicit, analyse and document business requirements.

To be considered for this opportunity you must:

• Have experience working as a Business Analyst in a business change, process improvement, technology delivery or operational improvement environment.
• Have a strong ability to gather, analyse and document business requirements, and translate them into clear and actionable outputs.
• Possess strong stakeholder management, facilitation and documentation skills, with the ability to bridge business needs and technical outcomes.
• Possess a strong understanding of core Salesforce functionality and established best practices within Service Cloud.
• Demonstrate the ability to break down complex requirements into clear, scalable Salesforce solutions and detailed functional design specifications.
• Experience in writing test scenarios, conducting QA testing, and supporting User Acceptance Testing (UAT).

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.