Client Relations Executive

TDS

Glasgow

Hybrid

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

33 days holiday including bank holidays

Pension Scheme

Additional day off for birthday

Job summary

A leading tenancy deposit service provider in Scotland seeks a Client Relations Executive to enhance customer service and business development. This full-time role combines fieldwork across Scotland with office responsibilities. Ideal candidates will have sales experience, strong interpersonal skills, and a valid UK driving license. Benefits include 33 days holiday and a pension scheme.

Qualifications

Valid UK Driving License is essential.
Previous sales and letting experience required.
Experience in customer service environment needed.
Strong numeracy skills and problem-solving abilities.

Responsibilities

Provide excellent customer service to clients.
Identify potential new letting agent and landlord customers.
Liaise with customers via various communication platforms.
Assist in implementing Business Development strategy.
Conduct calls and visits to existing customers for satisfaction.
Deliver support and training on the SafeDeposits online system.
Attend industry events to represent SafeDeposits Scotland.

Skills

Customer service

Sales experience

Interpersonal communication

Problem-solving

Computer literacy

Tools

Microsoft Office

Job description

Role overview

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do.

We have a new opportunity within the Client Relations team to join them as a Client Relations Executive.

This is a full-time, permanent position that will be a mix of field based across the whole of Scotland with office-based responsibilities at our SDS office. You may also be eligible for a company car.

Responsibilities include the following:

Provide excellent customer service to all service users and clients.
Identify potential new letting agent and landlord customers for the company.
Liaise with potential new customers via email, phone, or Microsoft Teams with the aim of converting them into SafeDeposits Scotland clients.
Assist in implementing the agreed Business Development strategy to secure new members for SafeDeposits Scotland.
Conduct phone, Zoom, or Teams calls and occasional visits to existing customers to ensure satisfaction with the service provided.
Deliver support and training to new and existing customers—both in person and online—on the use of the SafeDeposits online system and the formal disputes process.
Occasionally attend industry events to represent SafeDeposits Scotland, which may include public speaking engagement.

To be considered for this opportunity you must:

Have a valid UK Driving License.
Previous sales and letting experience is essential.
Be able to demonstrate experience of working in a customer service environment.
Have strong computer literacy, including proficiency in using Microsoft Office.
Be able to showcase strong interpersonal skills, with the ability to communicate effectively in order to advise and inform colleagues, prospective members of SafeDeposits Scotland, and other stakeholders.
Diplomacy skills are essential in this role.
Have strong problem-solving abilities including good numeracy skills.

Benefits