Tenancy Services Admin Apprentice (L3) – Flexible Hours

Lincoln; Lincoln; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Employee discount scheme

Health and Wellbeing support

Sustainable Travel Options

Job summary

City of Lincoln Council is seeking a motivated individual to join the Tenancy Services Team as a Business Administrator Level 3 Apprentice. You will gain hands-on experience managing tenancy records, data input and customer enquiries in a supportive council environment.

You will develop skills in data protection, filing, scheduling inspections, and signposting to services while working with tenants, colleagues and housing partners.

Qualifications

• GCSE English and Maths at Grade C/4 or above.
• Understanding of data protection and confidentiality.
• Commitment to Equality, Diversity and Inclusion (EDI).

Responsibilities

• Assisting with preparing, updating, and maintaining tenancy records and case files.
• Inputting and checking data on housing management systems.
• Ensuring records are accurate, confidential and compliant with data protection standards.
• Handling incoming e-mails, phone calls and enquiries, directing to the right officer.
• Supporting tenants with basic information such as rent queries and signposting to services.
• Preparing letters and documentation used in tenancy management.
• Assisting officers with estate-based tasks, including scheduling inspections and updating logs from site visits.
• Collating information for new tenancies, tenancy reviews, anti-social behaviour cases and safeguarding referrals.
• Supporting the tenancy team with general administrative tasks.

Skills

Data entry

Communication

Initiative

Time management

Education

GCSEs English & Maths (Grade C/4+)

Tools

Housing management system

Job description

City of Lincoln Council is seeking a motivated individual to join the Tenancy Services Team as a Business Administrator Level 3 Apprentice. You will gain hands-on experience managing tenancy records, data input and customer enquiries in a supportive council environment.

You will develop skills in data protection, filing, scheduling inspections, and signposting to services while working with tenants, colleagues and housing partners.